Program Manager

SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2025 our compassionate teams helped 3,994 people secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Compensation: 64,500 - 81,000/year

We're hiring a dedicated Program Manager I to oversee our New Vision Program team. This is a Permanent Supportive Housing Program that helps households with participants who were chronically homeless and have a disability.

If you're passionate about helping vulnerable participants and eager to make a real difference in their lives, we'd love to talk with you!

• Manage program and staff to achieve all program and contractual deliverables.
• Develop and maintain policies/procedures manual for assigned program(s).
• Manage service‑related expenditures and overall approved program budget according to established policies/procedures.
• Manage public and private contracts related to program(s), develop and accomplish applicable scope(s) of work and serve as point‑of‑contact for funders. Assist with grant applications and contract negotiations. Research, identify, and coordinate within agency to obtain new funding, support, and partnerships.
• Prepare reports for timely submission as required, provide progress reports for internal and external customers, assist in the preparation of year‑end grant reports, and other analyses as requested.
• Coordinate program‑level and collaborative activities and meetings.
• Conduct periodic case reviews with case managers to monitor applicant’s needs assessment, eligibility confirmation processes, monitor progress, and fine‑tune intervention strategies and techniques.
• Perform regular file reviews to ensure that case files and service data in HMIS system remains up‑to‑date, accurate, and complete.
• Ensure completion of participant follow‑up at 1, 2, 3, 6, 9 and 12 months to document long‑term outcomes.
• Communicate promptly and effectively with other teams to assure close coordination in service delivery.
• Continually evaluate the overall quality and effectiveness of program design and services; recommend adjustments to improve outcomes and contractual obligations; prepare for and present program reviews.
• Provide top quality external and internal customer service with an emphasis on responsiveness, confidentiality, consistency, and non‑discrimination.
• Establish and develop initiatives, partnerships, services, and programs.

• Establish and monitor caseloads and work activities of direct reports to ensure service delivery and contract outcomes.
• Actively engage in staff development through agency performance management process, ongoing feedback (including regular One‑on‑Ones), and identification of training opportunities.
• Conduct hiring process following agency Talent Acquisition process. Conduct and coordinate onboarding activities following agency policies and timelines.
• Quickly identify and address performance‑related concerns, following agency policies and procedures. Ensure staff knowledge of, and adherence to, all applicable laws and regulations, professional standards, and agency Code of Conduct.
• Model and promote agency values, customer service, professional standards and Code of Conduct.
• Promote internal collaboration through service coordination meetings, committees, and leadership initiatives to ensure agency outcomes, effective services, good communication, workplace safety and overall staff development.
• Represent the agency in the community. Develop, recognize, document, and strengthen partner relationships to improve programs and outcomes.
• Independently and in…