Complaint Intake Analyst

Job Summary

$3,861.00 - $6,276.00 per Month. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 3/4/2026

Application Methods: Electronic (using your Cal Career Account) or by Mail Drop‑off

Are you interested in joining a friendly team in a prestigious State agency that seeks to ensure the justice and safety of our most vulnerable citizens and help safeguard the state's Medi‑Cal program? If you are a detailed problem solver with strong analytical and organizational skills, then the California Department of Justice, Division of Medi‑Cal Fraud and Elder Abuse (DMFEA), is looking for you!

Under the supervision of the Supervisor I, the Analyst I reviews referrals of Medi‑Cal fraud, elder abuse, and related complaints from Managed Care Organizations (MCO) and prepares them for complaint intake and potential investigation and prosecution. The Analyst I evaluates and enters Managed Care (MC) 609 referrals and other Medi‑Cal fraud, elder abuse, and related complaints into the DMFEA’s case management system.

Referrals are opened, closed, or referred to other agencies by the CIU as directed by the Complaint Assessment Team (CAT) and the Investigations and Criminal Prosecutions sections. The Analyst I supports the daily functions of the Complaint Intake Unit (CIU), the Division’s centralized complaint intake unit.

You will find additional information about the job in the Duty Statement
.

Telework is available but contingent on DMFEA's operational needs. Telework requires California residency.

• ANALYST I

ANALYST I: $3,861.00 - $4,839.00A, $4,181.00 - $5,233.00B, $5,014.00 - $6,276.00C. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

• # of Positions: 1
• Work Location: DMFEA Personnel
• Telework: Hybrid
• Job Type: Permanent, Full Time
• Facility: DMFEA Personnel
• Work Shift: Day
• Work Week: Monday-Friday

• This position is located in the Division of Medi‑Cal Fraud and Elder Abuse, Investigation Section, Complaint and Data Branch, Sacramento Regional Office.
• Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
• Individuals who are new to State service or looking to promote must have list eligibility to gain employment with the Department of Justice. To access the Staff Services Analyst Examination and obtain list eligibility, . Additional exams and information can be found at:

Please note that all new to‑state employees will be given the minimum salary of the classification. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with the applicable laws, rules, and regulations.

For more information about the department, please visit the Attorney General's website at

• A fingerprint check is required.
• If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required upon appointment.
• Clearly indicate JC-507709 and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
• Clearly indicate the basis of your eligibility in the "Explanations" section located on the first page of your State Application.

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

How to Apply: