Behavioral Case Manager

Under the general direction of the Director of Residential Life for University Housing Services (UHS), the Housing Behavioral Case Manager serves as point for UHS response to students experiencing varying degrees of need and/or distress. The incumbent is readily accessible and provides consultations for staff, students, and family members who are concerned about a distressed resident. The Housing Behavioral Case Manager serves as a primary resource for managing reports of behavioral concerns in the residence halls and apartments as well as responding to inquiries and providing appropriate follow‑up.

The position provides case management services to students with complex mental and physical health problems, cognitive disorders, and safety concerns that are reported to UHS. Housing Behavioral Case Management services include providing assessment, advocacy, resources, referrals and follow‑up services for students experiencing significant physical, mental, psychological, and life‑management difficulties. The Housing Behavioral Case Manager supports students experiencing issues functioning in the university system, those with current and emerging mental, psychological, or physical health issues, and students experiencing issues adjusting to academic and social life.

The Housing Behavioral Case Manager coordinates services and provides referrals to the appropriate resources on campus such as the Counseling and Psychological Services, Accessible Education Center, SJSU Cares, Guardian Scholars, Title IX and Student Conduct & Ethical Development. The Housing Behavioral Case Manager works toward minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow‑through.

• Communicates with the Director for Residential Life, Assistant Directors for Residential Life and Conduct Coordinator to track and resolve issues.
• Assists and supports Residential Life staff to manage behavioral concerns of individuals in personal crisis and/or other emergencies and coordinate appropriate follow up.
• Assesses residents’ ability to live in a residential environment.
• Triages individuals with behavioral concerns to facilitate and track referrals and follow up with individuals who do not attend appointments and/or are mandated to participate in treatment.
• Coordinates with other campus colleagues to track, assess, and refer students as appropriate. Engage with colleagues to seek resolutions for that individual’s health and wellbeing.
• Provides reports tracking resident concerns, related conduct issues, behavioral patterns, and resolutions.
• Serves as a liaison for Housing residents, their families, and peers. Performs general student case management duties including, but not limited to managing student emergencies, performing staff/ administrative consultations, responding to parent and community inquiries.
• Provides consultation for students with problems, questions and/or concerns. Help facilitate responses and assistance for individuals in personal crises or other emergencies.
• Represents Residential Life at university functions and events that require training, presentations, or orientation.
• Engages in outreach with students, faculty, staff and campus departments to build relationships with and increase understanding of campus resources.
• Plans, organizes and implements ongoing training and development related to mental health, accommodation, and other issues throughout the year as determined by the leadership of University Housing and Student Affairs.
• Responds as needed for crisis intervention, and consultation with the Residential Life Staff who are on call 24 hours a day.
• Communicates horizontally and vertically in UHS regarding crisis situations and keeps others in area informed of developments affecting their functions.
• Serves as a Campus Security Authority responsible for reporting incidents and behavior as directed by law.
• Acts as a resource for Title IX concerns that involve residents of the community.
• Identifies, gathers, and develops relevant sources of data and information. Reviews and analyzes issues concerning…