FCHN) Case Manager

Job Description

Title: (FCHN) Case Manager Division:HOPICS/CES
-Families

FLSA:Non-Exempt (Full Time) (40 hrs. per wk.)
Supervisor:FCHN Program Manager

Pay Range: $24 - $26 (Per Hour)
Revised:04.01.24

The Case Manager, under the direction of the Family Interim Housing Program Manager, is responsible for delivering comprehensive case management and program services for an assigned caseload of homeless families enrolled in the Family Crisis Housing Program. The goal of case management is to offer an array of services and support that will enable each participant to become self-sufficient and capable of achieving permanent housing.

This multifaceted role encompasses engagement, enrollments, assessments, and service planning, assisting with mainstream entitlement applications, submitting referrals/linkages, locating suitable housing options, addressing stabilization needs.

• Primary point of contact for families in crisis housing (subcontracted crisis provider sites and motels)
• Complete intakes/enrollments for new participants including introductions & the review of program guidelines and consequences for non-compliance.
• Liaison between Crisis Housing Time Limited Subsidy, Problem Solving, CES Matching, Housing Navigation & Family Advocate components of the Family Solution Center (FSC) to ensure that families receive appropriate services.
• Maintain confidentiality in all matters pertaining to the participants and their families.
• Develop effective and trusting professional relationships with participants to facilitate provision of services.
• Maintain a comprehensive caseload of participants. Effective and timely follow ups with head of household monthly to develop housing plans based upon the housing & service plan that identified barriers.
• Assist in making referrals on behalf of the families in crisis housing.
• Assist with prioritizing the needs of families in crisis housing.
• Respond to participants’ concerns, complaints, and inquiries in a timely manner.
• Assist families with obtaining necessary program documents becoming “Document Ready.”
• Aid assistance such as, document access and preparation, connection to mainstream benefits and employment/training opportunities, access to necessities (diapers, feminine products, family prevention, etc.) and childcare.
• Assist participants to build upon their strengths and recognize their needs in a respectful manner.
• Refer participants to appropriate services (e.g., health, mental health, benefits, etc.).
• Facilitate connection to FSC co-located staff (referrals and linkages)
• Transport participant to various appointments, unit viewings, events, as needed.
• Work with employment services and provide community resources to assure that participants are linked with services such as employment, education, benefits, health, tutoring and/or mentoring as appropriate.
• Assist to develop successful program exit by producing an exit plan and identifying an exit destination.

• from an accredited or state approved college or university OR two years’ experience working in social service field; case management and homeless program experience preferred.
• If in recovery, a minimum of three (3) years of being drug and alcohol free is required.
• Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation.
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with company and valid Driver’s License and auto insurance required. Reliable transportation is required.
  
  Ability to communicate effectively, both written and orally. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local and agency standards.

• This position does…