Case Manager Level III

Life changing work
* Welcoming staff
* Generous benefits
* Advancement opportunities

Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco
.

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center
- Northern California’s largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples and the Riley Center
- Domestic Violence shelter and services for survivors. We have over 200 employees working in 4 locations. We are proud of our diversity and of our more than 150-year history of helping others in San Francisco. St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

This Case Manager III provides a full range of direct case management to clients at our MSC (Multi Service Center) homeless shelter. This position evaluates client needs and develops a service plan for approximately 25 active clients. This is a Full-time, non-exempt, Union position.

This Case Manager III starts at pays $30.60 per hour. St. Vincent de Paul Society of San Francisco offers a robust benefits package that includes:

• Kaiser HMO medical paid in full
• Voluntary dental, vision and life insurance
• 403b retirement plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per year

• Provide direct client services: individual peer counseling, case management, advocacy, and accompaniment.
• Ensure Coordinated Entry Case Management Services at MSC are complying by regularly monitoring client activity related to achieving personal and programmatic goals.
• Conduct new client screenings: review applications and interview new clients.
• Client information must be entered into the ONE database within 48 hours.
• Create a service plan for each client with key issues prioritized.
• Partner with service providers to meet each client’s service plan goals by coordinating care.
• Assist clients in maintaining stability by offering support and linkage to services.
• Problem solves with the client to determine how best to assist the client.
• Observe clients passively, using Motivational Interviewing, to determine issues that need intervention.
• Facilitate meetings and support groups as needed.
• Develop client exit survey and case summary to support outcomes and program analysis.
• Maintain electronic client records in Salesforce, individual case files, daily logs, and service statistics in an accurate and timely manner.
• Participate in regular staff meetings including case management meetings and program development.
• Participate in on-going staff development and training, through employer and the required trainings with Dept. of Public Health.
• Perform other appropriate duties as assigned.

• BA degree in social services, psychology, or another related field. Equivalent work experience may be accepted in lieu of a degree.
• Case management experience required.
• Two years’ experience providing services to chronically homeless preferred. Relevant comparable experience will be considered.
• Demonstrated skills in counseling, case management, and client advocacy.
• Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
• Strong interpersonal, verbal, and written communication skills in English.
• Understanding of homeless issues, especially in context to race, class, gender, and sexual identity.
• Understanding of Housing First Approach to care for homeless population. Understanding of coordinated entry system.
• Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low-income communities, and communities of color.
• Proficient in using MS Office including Word, Outlook, and Excel.
• Working knowledge of community resources and familiarity with SF homeless shelter systems and services.
• Demonstrated commitment to open,…