Case Aide

Location: Dexter

The Case Aide provides transportation, supervision of visits for children and families within the ECH program, and other support for the Foster Care Case Management (FCCM) program. The Case Aide reports to the Foster Care Case Manager Supervisor.

Provides supervised visitation for children and their families.

This position requires travel throughout the state.

Transports clients to and from visits, foster care placements and other identified appointments.

Addresses parenting skills during visitation.

Promotes positive parenting and child development while reducing the risk of child maltreatment.

Assists case managers in locating resources, as appropriate.

Attends all necessary internal and external meetings, as appropriate.

Enters data into Missouri’s client data management system.

Attends and completes all required training.

Other duties as assigned.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service
- Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Responds to requests for service and assistance.

Interpersonal Skills
- Focuses on solving conflict, not blaming;
Maintains confidentiality;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others' ideas and tries new things.

Oral Communication
- Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification.

Teamwork
- Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Supports everyone's efforts to succeed.

Diversity
- Demonstrates knowledge of EEO policy;
Shows respect and sensitivity for cultural differences;
Educates others on the value of diversity;
Promotes a harassment-free environment;
Builds a diverse workforce.

Ethics
- Treats people with respect;
Keeps commitments;
Inspires the trust of others;
Works with integrity and ethically;
Upholds organizational values.

Organizational Support
- Follows policies and procedures;
Completes administrative tasks correctly and on time.

Judgement
- Displays willingness to make decisions;
Exhibits sound and accurate judgment;
Supports and explains reasoning for decisions;
Includes appropriate people in decision-making process;
Makes timely decisions.

Professionalism
- Approaches others in a tactful manner;
Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions;
Follows through on commitments.

Quality
- Demonstrates accuracy and thoroughness;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Monitors own work to ensure quality.

Trauma Informed
- Demonstrates commitment to learn and apply trauma-informed principles, as appropriate by role, and to understand impact of stress and trauma to clients, colleagues and self.

Essential Duties and Responsibilities The Case Aid provides transportation of clients to various appointments within the community. This includes supervising visitation between clients and their family. The role of this position when supervising visits is to help facilitate a positive and safe interaction within the visit. Using a trauma informed perspective, this position may require ensuring safety of the client during visitation, offering supportive parenting suggestions, de-escalation of emotional interactions.

Interactions with clients and families must be in line with the mission and values of Every Child’s Hope.

Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Computer Skills To perform this job successfully, an individual should have knowledge of Database software;
Internet software and Word Processing software. Ability to make and use Excel spreadsheets.

Physical…