Lead Case Specialist

Expected Hourly Pay Rate: $27.00 Work where your work matters. Work C prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit.

We are 900+ people strong and growing!

Under general supervision, Lead Case Specialist maintains the caseload and work overload for vacant positions within the Case Management Department. The Lead Case Specialist performs various job functions assigned by the Program Supervisor when the supervisor is out of the office and/or the Case Management Team. The Lead Case Specialist exercises sound judgement to make independent decisions compliant and aligned with agency standards and program regulation.

Please review the full job flyer here:
Case Specialist Lead Job Description

Within the team structure, the Case Specialist Lead provides case management services to families enrolled in qualified childcare programs, which include the following responsibilities:

• Case Management (60%) Receive and process documentation submitted by families and childcare providers, in a timely manner and according to program regulations and guidelines. Conduct face-to-face meetings, both scheduled and by walk-in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family’s case. Review family cases and request appropriate documentation to maintain family eligibility and program compliance.
  
  Certify and re-certify families within specified time frames, including families with specific circumstances, such as CPS.
• Workflow Delegation and Monitoring Support (40%) Provide supervisory support and in partnership with Supervisor delegate and monitor team workflow:
  Review cases for distribution to ensure allocated cases are appropriately distributed. Delegate pre-defined tasks to program support staff, with clear instructions and expectations regarding procedures and policies of program operations. Review delegated work, checking on target dates and progress of tasks, and authorize requested actions to parents and providers (e.g., Notices of Action).

Minimum Required

Education and Experience:

High School diploma or equivalent required and 2 years of equivalent related work experience (experience in Child Development, Social Work, Psychology, Family Studies, or related field)

Technical Requirements:
Demonstrated proficiency and experience with Windows based programs and data entry

Some travel/business related driving required;
Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.

Hybrid. Ability to work a regular, full time schedule; overtime may be required as needed. Late shift schedule until 7 pm one Monday a month required.

Office work environment; ambient temperature, moderate noise levels, indoor.

Background & Health Clearance Requirements:
Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background…