Case Manager, Veteran Services – SSVF

Responsibilities

• Under general supervision, this position is responsible for the development of a case management plan to assist SSVF participants in developing the skills necessary to stabilize in permanent housing.
• Responsible for performing daily work requirements to achieve established objectives of the department.
• Provide records and services in compliance with SSVF policies, regulatory, and funding source requirements.
• Maintain positive relationships with program clients, Volunteers of America staff, the Veterans Administration, and all community service agencies.
• Create and maintain case management files on each participant, including personal information, educational and job skills, short- and long-term plans to become self-sufficient, outcomes of all referrals to outside agencies, and documentation of the participant’s progress and assistance in removing obstacles to set goals.
• Monitor progress toward achieving the established goals through regular communication, including monthly home visits.
• Complete a needs assessment with each applicant to assess housing barriers and means to mitigate the obstacles.
• Assist with budgeting and money management in securing disability entitlement as needed and provide assistance in securing all viable income sources.
• Provide crisis management as needed and mediate conflicts with landlords upon move-in.
• Complete SSVF recertification paperwork quarterly or when participant status changes.
• Complete all discharge paperwork in a timely fashion.
• Develop a Housing Stabilization Plan that meets the client’s goals and assists in fulfilling the plan.
• Provide resource information and appropriate case planning specific to any participant who has physical or mental impairment.
• Assist client in accessing and finding housing/employment.
• Participate in Volunteers of America and outside training sessions.
• Perform other reasonably related duties as assigned by the Case Manager Supervisor.

• A bachelor’s degree in social work or a related field is preferred.
• Three years of experience working with the homeless population or experience working in alcohol/drug recovery programs is highly preferred.
• Active or previous military service is highly preferred.
• This position requires demonstrated ability in record-keeping, good written and verbal communication skills, and knowledge of problems unique to women, minorities, persons with disabilities, substance abusers, low income, and the general homeless population.
• This position requires CPR and First Aid training within ninety (90) days of the employment date and recertification as necessary, and T.B. testing annually.
• A valid California driver’s license and the ability to meet the organization’s insurance guidelines are required.
• Must be able to travel to all counties within our service area and must be willing to drive a personal vehicle with mileage reimbursement.

Demonstrates expertise in case management, including developing housing stabilization plans and conducting needs assessments for participants. Proficient in record-keeping, crisis management, and maintaining compliance with SSVF policies and funding requirements.