Grant Per Diem; GPD) Program Manager

Job Summary

The GPD Program Manager leads VTC’s transitional housing program and supervises the case management and intake team. The Manager is accountable for daily operations, staff performance, participant service coordination, documentation, and assigned grant administration. The role focuses on helping Veterans move into permanent housing and connect with the resources needed to maintain stability.

The Manager provides administrative and case management supervision, direct participant support, and coordination with the VA GPD liaison. Clinical assessment, treatment, and clinical supervision are performed only by personnel with the credentials and authorization required for those services.

• Supervise four Case Managers and one Intake Coordinator; assign caseloads, monitor work quality, provide coaching, and complete performance evaluations under VTC policy.
• Lead weekly staff meetings to review housing barriers, participant needs, service coordination, and follow-through on assigned tasks.
• Arrange staff coverage and provide case management backup during absences within the Manager’s competence and assigned responsibilities.
• Coordinate orientation and continuing staff training in documentation, professional boundaries, motivational interviewing, trauma-informed care, de-escalation, and crisis response.

• Work with the Intake Coordinator and VA GPD liaison to document eligibility and required VA authorization; coordinate timely admissions consistent with the funded model and applicable access requirements.
• Oversee individualized service plans that identify each Veteran’s strengths, needs, housing barriers, goals, planned services, and referrals. Engage Veterans in developing and updating their plans.
• Begin permanent housing and discharge planning at admission; review progress with staff and coordinate with the VA liaison team at least weekly.

• Coordinate access to healthcare, mental health and substance use treatment, benefits, employment assistance, life skills, transportation, food, and community supports. Confirm that referrals result in appropriate follow-up.
• Work with VA teams, housing providers, local coordinated entry partners, the Veterans Service Office, Social Security Administration, and other community agencies to resolve barriers to housing.
• Provide de-escalation and crisis response within training and scope; activate emergency services and qualified clinical support when needed. Maintain staff readiness to follow suicide prevention and emergency procedures.
• Ensure sentinel events are reported to the VA GPD liaison within 24 hours; follow applicable reporting requirements for other critical incidents and document follow-up.
• Ensure housing units are inspected at least weekly under VTC policy; coordinate repairs and safety follow-up with facilities staff. Support VA inspections, emergency planning, and required corrective actions.
• Oversee participant orientation, rights, grievances, and discharge procedures, including documented referrals and continuity of services.

• Review and approve weekly case notes for all participants and conduct monthly participant file reviews. Require timely corrections and clear documentation of services, progress, and discharge outcomes.
• Ensure service outcomes are verified with participants and documented each calendar quarter. Maintain accurate enrollment, attendance, absence, and discharge records.
• Protect participant information, maintain appropriate releases, and follow applicable confidentiality requirements, including HIPAA and substance use record protections where applicable.
• Monitor occupancy, length of stay,…