Membership & Family Services Assistant -Part Time

[25 hours/week]

Part-time – generally scheduled up to 25 hours per week, Mondays – Fridays, between 12:00 pm
-6:00pm with occasional later evening and weekend responsibilities for programming, training, and special events.

Site Supervisor, Monterey

Casanova Oak Knoll Park Center 735 Ramona Ave., Monterey, CA

“Our Mission is to inspire and empower the youth of Monterey County to realize their full potential to become responsible, healthy, productive and successful citizens.”

Working under the direction of the Site Supervisor, the Boys & Girls Clubs of Monterey County (BGCMC) MFS, Impact Leader I is directly responsible for achieving the BGCMC’s Mission by providing outstanding customer service to reinforce a welcoming, positive Club environment, with special emphasis on instilling a sense of belonging among youth and parents. Additionally, the MFS Impact Leader I is responsible for maintaining accurate Membership records and following Membership protocols and standard operating procedures.

• Create a welcoming environment for youth, parents and other stakeholders
• Provide prompt, professional, courteous customer service for youth and the general public by knowing current program and activity offerings
• Adhere to Membership Services protocols and procedures
• Uphold BGCMC rules, operational values, etc. through a youth development approach
• Enforce mandatory sign-in process for all Members, volunteers, visitors, and vendors
• Provide weekly new member/parent orientations and instruct new members of Club rules and use of membership card
• Respect the confidentiality of member, employee, and volunteer information
• Ensure culture of high expectations and monthly recognition of youth for their efforts, achievements
• Address youth behavior with a positive discipline approach that incorporates responsibility, accountability and appropriate consequences for their actions
• Serve as role model to youth exemplifying the pillars of Good Character & Citizenship
• Serve as a mentor to guide youth through personal and educational challenges
• Demonstrate integrity, sound judgment, respect for others, and a strong commitment to the positive development and well-being of youth
• Model appropriate behavior, professionalism, responsibility, and respectful communication at all times.

• Ensure the entry area, front counter and other work spaces are safe, neat, clean, and in order to provide outstanding customer service
• Maintain Kidtrax database for the Monterey site, collect and report accurate Membership data utilizing electronic and paper-based tracking tools
• Comply with Monterey Peninsula Unified School District (MPUSD), Expanded Learning Opportunity (ELOP) data sharing agreement defined in the current Memorandum of Understanding (MOU) with BGCMC’s Monterey Site
• Manage the MPUSD, ELOP membership data base, 6
  
  Crickets for the Monterey Site
• Maintain inventory, ensure equipment/supplies are in good working order and stewarded as intended
• Communicate effectively using the public address system, phone, in person, e-mail and Blackboard system
• Maintain daily tracking and reporting of the Catch the Bus Program in coordination with Operations
• Provide accurate record keeping of membership financial transactions and timely submission to Accounting
• Communicate any safety, transportation, maintenance, technology, and facility issues to Operations

• Provide families with information regarding community service agencies
• Assist with parent education and support group workshops for families as needed
• Provide orientations for…