Solutions Engineer – Software Factory

Responsibilities

• Take charge of designing solutions that tackle critical challenges for Product Creation and Industrialization leveraging the Atlassian platform (Jira, Confluence), while setting scalable standards and overseeing governance.
• Configure Jira/JSM/JPD/Assets elements—including workflows, schemes, automations, forms, and SLAs—to optimize delivery and service outcomes.
• Manage Atlassian Cloud administration and its operating model, covering permissions, project and space provisioning, guardrails, audits, and maintaining platform hygiene.
• Develop and maintain integrations and extensions such as Forge apps, REST/GraphQL APIs, and webhooks/events, ensuring robust error handling, monitoring, and supportability.
• Launch AI-powered workflows (such as Atlassian Intelligence/Rovo, Git Hub Copilot) by implementing practical governance including approved use cases, knowledge sources, access controls, and guardrails in partnership with our Enterprise Technology partners.

• Bachelors Degree in Computer Science, AI or Machine Learning, or related technical field.
• 5+ years with Atlassian cloud tools (Jira, Confluence), including deep expertise in at least one of JSM, JPD, Assets/CMDB, or Goals/Projects; experience with governance, permissions, and automation at scale
• 5+ years integration engineering: REST APIs (GraphQL preferred), webhooks, events, sync patterns, error handling, monitoring and observability
• 3+ years scripting/automation:
  Python or JavaScript/Type Script (Node.js); ability to build utilities/services for operations and data movement
• 3+ years hands-on AI enablement:
  Atlassian Intelligence/Rovo or similar, Git Hub Copilot; knowledge of governance, prompt patterns, access controls, guardrails
• Enterprise identity/security: SSO/SAML, OAuth/OIDC, RBAC, least-privilege design
• Requirements/ALM exposure: experience with Jama, Polarion, or PTC Codebeamer; understanding of traceability
• Master’s degree in Computer Science, AI/ML, or related technical field (preferred)
• Experience with DX, Developer Intelligence Platform, configuring reports and supporting operations (preferred)
• Experience in Atlassian Cloud migrations, scaling, and enterprise operating models (preferred)
• JSM service management design and automation at scale (preferred)
• Forge, app evaluation, Compass/Git Hub, CI/CD integrations, developer portal/service catalog concepts (preferred)
• Toolchain integration across requirements, delivery, service management, and reporting (preferred)
• Data pipelines and analytics for work management via API extraction (preferred)