ServiceNow Developer Senior

Service Now Developer Senior

Own the opportunity as a Service Now Developer Senior and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle. At GDIT, people are our differentiator. As a Service Now Developer Senior, you will help ensure today is safe and tomorrow is smarter.

Our work depends on a Service Now Developer Senior joining our team to support integration and development improves to our Service Now platform, including broadening its impact through module expansion, platform integration, and automation. The Service Now Developer Senior will be an important part of the configuration, development, support, and maintenance of our Service Now implementation; they will also work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost.

How a Service Now Developer Senior will make an impact:

• Design, develop, and deploy integrations between Service Now and external systems using REST and SOAP APIs, Integration Hub, and scripted web services
• Install, configure, and troubleshoot MID Server environments to ensure secure, reliable data flow and connectivity between the Service Now platform and on-premise infrastructure
• Manage data imports, transform maps, and scheduled jobs to ensure seamless data synchronization
• Lead the configuration, enhancement, and administration of the Service Now Software Asset Management (SAM Pro) module
• Configure SAM features including software normalization, reconciliation, license compliance tracking, and publisher packs
• Integrate discovery tools with Service Now and use this data for accurate software license reconciliation and asset lifecycle management
• Design and build user-friendly Service Catalog items, Catalog APIs, Order Guides, and Record Producers to expand self-service capabilities
• Leverage Flow Designer, workflows, and UI components (e.g., Service Portal / Employee Center) to build automated fulfillment processes
• Partners with technical stakeholders, architects, and product owners to shape solution design and platform governance
• Interacts with platform customers and translates their business requirements into actionable development tasks
• Reliably estimates relative work effort for various requests for self/team to enable prioritization
• Prepares and executes unit test cases and test scripts; supports user acceptance testing
• Proactively stays on top of new capabilities in the platform and educates team members and customers on innovations in functionality
• Handles other duties as assigned

What you'll need to succeed:

• Proficiency developing and deploying integrations with Service Now and external systems
• Experience installing and configuring MID Server environments
• Experience configuring and optimizing Service Now SAM Pro, software licensing models, and software entitlements
• Experience designing and building Service Catalog items and functionality
• Strong programming proficiency in JavaScript, Glide API, and web services (REST/SOAP)
• Solid understanding of CMDB and ITIL processes
• Strong understanding of SDLC best practices and experience gathering requirements within an Agile/Scrum framework
• Effective communication skills for interacting with customers and stakeholders at all levels
• Ability to explain and present complex concepts to a diverse audience with varying levels of technical knowledge
• Strong analytical and problem-solving skills
• Attention to detail; a high bar for quality results.
• Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization.

Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust. US Citizenship Required

GDIT is your place. At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support:
An internal mobility team focused on helping you achieve your career goals Rewards:
Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Flexibility:
Full-flex work week to own your priorities at work and at home Community:
Award-winning culture of innovation and a military-friendly workplace