Transportation Operations Manager

SKUTOPIA is on a mission to democratise and decarbonise logistics.

SKUTOPIA is a deep-tech logistics company operating under a dual RaaS (Robotics-as-a-Service) and SaaS model. We deliver end-to-end, AI-powered robotic fulfilment for retailers - eliminating inefficiencies inherent in traditional 3PL models, such as human error, high labour costs, and carbon-heavy processes.

Our advanced robotics and proprietary AI empower our customers to scale faster with high-speed, high-quality fulfilment at a fraction of the typical cost - while also driving both revenue and profit growth.

Founded in 2018 by Talea Bader and Emily Townsend, SKUTOPIA began as Sydney’s first eCommerce co-working space. After witnessing firsthand the logistics challenges faced by SMBs, the founders evolved the business into a tech-first fulfilment solution.

As we accelerate our growth, we're hiring a Transportation Operations Manager to own and evolve the commercial and operational performance of our Transportation network. This is a high-impact role focused on managing elements of the operations, growing revenue, improving partner economics, and driving the commercial roadmap across the first to last-mile, international freight, and carrier partnerships. To succeed in this role, you will be a self starter, data oriented and a highly effective communicator.

Initially this role is for an individual contributor with the potential for future growth.

• Own the commercial performance of Skutopia's transportation services, with responsibility for gross margin, pricing strategy, and cost optimisation
• Forge and maintain strong relationships with key business partners and stakeholders (carrier relationships), providing the conduit for robust discussions and collaborations to achieve optimal business outcomes and solutions
• Drive initiatives to expand Skutopia’s transportation capabilities, including new carrier integrations and service enhancements
• Oversee all aspects of Skutopia’s transportation services, ensuring high performance across fulfillment, the first to last-mile, and logistics operations
• Ensure swift and reliable transportation services to meet customer expectations for speed and timeliness while optimising operational efficiency
• Implement strategies and processes to maximise cost-effectiveness across all aspects of transportation operations without compromising service quality
• An extremely close pulse on transportation SLA’s holding partners accountable and being proactive to customers
• Leverage deep expertise in freight forwarding to optimise international shipping operations and cross-border logistics and transportation solutions
• Possess a strong understanding of the US/CA/EU/UK courier landscape, including rate structures, service levels, and key players in those markets
• Partner with the leadership team, operations, tech, and growth teams in particular to design and implement SKUTOPIA’s transportation services strategy

• Strong experience in logistics, supply chain management, Fulfilment or transportation operations, preferably in both domestic and global solutions
• Strong leadership skills with experience managing fulfillment or last-mile transportation services
• Proven ability to scale operations and optimise costs in a fast-growth environment
• Highly developed analytical skills, with a track record of taking a data-driven approach to decision-making and process improvements.
• Exceptional communication skills, both written and oral, and confidence working with diverse stakeholders.
• High business acumen and familiarity with structuring commercial deals
• Experience in eCommerce, 3PL, retail logistics, or tech-driven supply chain is highly regarded.
• High motivation and enthusiasm for a fast-paced environment, with multiple ongoing projects.

• Opportunity to work in a dynamic, purpose-driven company shaping the future of logistics
• Competitive salary and benefits package
• A supportive and inclusive workplace that values innovation, collaboration, and personal development
• Being a part of a company that deeply values our culture and our people