Towing Coordinator and Service Advisor

At Garber Diesel Service, we believe our work matters because the people we serve depend on their vehicles to live and work.

Sometimes that’s an RV needing maintenance. Sometimes it’s a semi–truck load of freight stranded on the side of the road. Sometimes it’s a car with a flat tire.

When vehicles break down, it’s rarely just a mechanical problem – it’s a driver or a family whose day is not going as planned.

Our mission is to serve our community with excellence by keeping our neighbour’s vehicles safe, reliable, and moving.

To do that well, we need someone who can bring calm, clarity, and organization to situations where others may feel overwhelmed.

One moment you might be opening repair work orders for the shop and communicating updates to customers and technicians. The next you may be answering a call from a stranded motorist needing a tow or coordinating a heavy truck recovery.

This position requires someone who can remain calm, organized, and professional during high‑pressure situations when vehicles are down and customers need help quickly.

It also requires the ability to make sound decisions quickly and confidently when situations are changing rapidly and information may be incomplete.

After‑hours availability may be required on a rotating schedule to assist with urgent service calls.

• Answer incoming towing and service calls
• Gather key information from callers and coordinate response
• Dispatch tow operators for cars, trucks, RV's, and equipment
• Track calls and maintain accurate records

• Open and manage repair work orders
• Communicate repair updates and approvals with customers
• Coordinate scheduling and technician workflow

• Maintain service records and documentation
• Assist with invoices and billing
• Keep communication flowing between customers, technicians, operators, and management

• Calm and level‑headed under pressure
• Highly organized and detail‑oriented
• Comfortable making decisions and solving problems
• A clear communicator on the phone and in person
• Experience in dispatching, towing, trucking, service advising, logistics, or customer service is helpful but not required for someone willing to learn.

• Send a resume and a short note explaining why this type of work appeals to you.
• Click on and fill out the application
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