Dispatch Coordinator

Overview

Fisher & Paykel is a global company designing products to enrich and improve people’s lives. As a Logistics Coordinator, you will play a critical role in ensuring products move efficiently through our supply chain while delivering an exceptional experience for our customers. You will coordinate inbound and outbound shipments, manage delivery schedules, monitor freight movements, and collaborate with carriers, warehouses, customer service teams, and sales partners to ensure products arrive on time and service expectations are met.

The role involves optimizing freight costs, resolving transportation challenges, and maintaining seamless communication across the business. Success requires strong organizational skills, attention to detail, and the ability to balance multiple priorities in a fast-paced logistics environment.

• Delivery Scheduling & Customer Service: Coordinate outbound customer deliveries, inbound shipments, and inter-site transfers to meet customer requirements and requested delivery dates. Monitor shipment activity and proactively identify and resolve service or scheduling issues. Communicate delivery updates and service impacts to customers, carriers, and internal stakeholders. Ensure customer delivery requirements and service agreements are consistently met. Maintain accurate shipment and scheduling information within JD Edwards ERP.
• Dispatch & Transportation Management: Build and optimize shipment loads and transportation routes to maximize freight efficiency. Generate warehouse pick lists and dispatch documentation through JD Edwards. Coordinate with carriers and distribution centers to ensure timely shipment execution. Escalate transportation delays, service disruptions, and delivery risks to leadership when appropriate. Support daily invoicing and order processing activities to ensure shipment accuracy.
• Reporting & Continuous Improvement: Compile and maintain logistics performance metrics and dispatch reporting. Monitor carrier and warehouse performance against key service indicators. Identify opportunities to improve processes, reduce costs, and enhance customer service outcomes. Support the development and maintenance of standard operating procedures and logistics documentation. Act as a brand ambassador in all interactions with customers, carriers, and business partners.
• Health, Safety & Compliance: Follow all company health, safety, and environmental policies and procedures. Report hazards, near misses, incidents, and inventory-related safety concerns promptly. Participate in safety initiatives, training, and continuous improvement activities. Contribute to maintaining a safe and compliant workplace environment.

• You have 2–4 years of experience in logistics, transportation coordination, dispatch, or supply chain operations.
• Experience working with ERP systems, preferably JD Edwards or Oracle.
• Experience coordinating freight carriers, transportation schedules, and customer deliveries.
• Background in customer service within a logistics or distribution environment preferred.
• Strong organizational and prioritization abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Knowledge of transportation routing, load planning, and freight management processes.
• Intermediate to advanced Microsoft Excel skills.
• Strong problem-solving and analytical capabilities.
• Ability to build effective relationships with internal and external stakeholders.

• Competitive medical, dental, vision, life, and disability insurance.
• 401K with company match.
• Paid Vacation/Time Off: generous time away for US employees; 20 days of paid vacation starting year 1 for hourly roles; exempt roles eligible for our TAYN policy; 12 company holidays per year.
• Parental Leave: 26 weeks’ paid leave for primary caregiver, flexible return to work with reduced hours at full pay, plus four weeks of paid leave for partners.
• Wellness initiatives, including Fuel Up Fridays, Calm subscription, No-Meeting Fridays, and personalized healthcare support.
• Exclusive employee discounts on Fisher & Paykel products.
• Pet Perks, Leadership and Career Development programs, Role-specific Company Bonus.
• Base salary range: $23.84 - $28.00/hr (may vary based on education, experience, skills, internal equity, and market data).

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. Employment decisions are made in accordance with applicable laws and regulations.