SR Manager Operations

Join Universal Logistics

Are you looking to join a dynamic team that provides its people with the tools to be successful and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply-chain services that drive efficiency, accuracy, and value for our customers.

• Oversee day-to-day operations to ensure safe, efficient, and cost-effective transportation and logistics performance
• Lead, coach, and develop supervisory and hourly teams to achieve operational goals and maintain high standards of performance
• Ensure compliance with company policies, customer requirements, DOT regulations, and safety standards
• Manage labor planning, scheduling, and resource allocation to meet service commitments
• Monitor key performance indicators, including productivity, service levels, and cost controls, and implement corrective actions as needed
• Collaborate with customers and internal stakeholders to address operational issues and support continuous improvement initiatives
• Develop and execute process improvements to increase efficiency, accuracy, and service quality
• Prepare operational reports, analyze data trends, and communicate results to senior leadership
• Support onboarding, training, and performance management for team members

• Previous experience in logistics, transportation, or operations management, preferably in a dedicated, asset-based, or asset-light environment
• Strong leadership skills with the ability to manage and develop teams in a fast-paced environment
• Working knowledge of DOT regulations, safety programs, and transportation industry best practices
• Proven ability to analyze data, manage KPIs, and drive operational improvements
• Strong problem-solving and decision-making skills
• Effective verbal and written communication skills
• Proficiency with Microsoft Office and transportation management or operational systems
• Bachelor's degree preferred, or equivalent combination of education and related experience
• Willingness to work flexible hours as required by operational needs