Traffic Management Center Operator

** Traffic Management Center (TMC) Operator*
* *
* Location:

** Gateway Guide Traffic Management Center – 14301 S. Outer Forty Rd., Chesterfield, MO 63017  
*
* Schedule:

** Full-time (40 hours/week) |
** AM Shift** (6AM - 2:30PM)
** PM Shift** (2:00PM - 10:30 PM) Tuesday – Saturday or Sunday – Thursday   
** Starting Pay:** $20.00/hour  
** About the Opportunity
** Kapsch Traffic Com is seeking highly motivated, detail-oriented individuals to join our team at the Gateway Guide Traffic Management Center. This is an excellent opportunity to launch a rewarding career in the growing field of Intelligent Transportation Systems (ITS). As a TMC Operator, you’ll play a critical role in keeping Missouri’s roadways safe and efficient by monitoring traffic conditions, coordinating incident response, and delivering timely information to the public.

** Position Summary
** TMC Operators are responsible for using ITS technologies across a multi-monitor computer workstation to monitor roadway conditions, detect incidents, and coordinate with first responders. This role also includes disseminating traveler information, managing real-time data, and providing outstanding customer service.  
** Key Responsibilities
*** Operate ITS technologies including cameras, sensors, and information systems to monitor traffic conditions.
* Identify and track incidents and roadway issues using CCTV, patrol and police reports, and other data sources.
* Coordinate and dispatch responses to roadway incidents via radio, phone, or internal systems.
* Input and manage data in real-time systems, maintaining accurate records of incidents and response actions.
* Assist with compiling traffic and incident data for reports including travel time, incident summaries, and equipment status.
* Provide traveler information to the public through variable message signs, websites, and partner agencies.
* Work collaboratively with teammates, first responders, and other stakeholders to manage daily operations.  
** Qualifications
* * While no previous TMC or ITS experience is required, successful candidates should demonstrate:
* Proficiency with Windows-based systems and comfort working on a multi-monitor workstation.
* Ability to type quickly and accurately in a fast-paced environment.
* Strong working knowledge of St. Louis-area roadways and geography.
* Excellent communication skills, both verbal and written.
* Ability to prioritize and respond to real-time events with urgency and accuracy.
* Strong teamwork and interpersonal skills.
* Flexibility to work holidays and weekends as part of a 24/7/365 operation.
* Ability to pass a comprehensive background check.  
** Education & Experience
*** High School diploma or GED required.
* College degree or related work experience in transportation, public safety, dispatch, or customer service preferred.  
** Why Join Us?
*** Full benefits package including:  + Paid Time Off (PTO) – 20 days per year  + No-cost medical insurance option for employees and eligible dependents  + 401(k) with company match
* Opportunity to grow in an innovative, mission-driven industry
* Team-oriented and professional work environment