Universal Banker

Universal Banker - Mitchell

First Dakota National Bank is looking for a Universal Banker to join our Mitchell team. The Universal Banker is responsible for performing branch duties to support and engage in First Dakota’s culture for exceptional customer service.

The Universal Banker provides quality service through effective use of the Customer Service Expectations and actively looks for opportunities to deepen customer relationships through business interactions. Duties include accepting retail, commercial checking and savings deposits, cashing checks and savings withdrawals, processing loan payments, and assisting with night depository and vault duties. Monday‑Friday varying hours of 8:00‑5:00, 8:15‑5:15 and 8:35‑5:35, with rotating Saturdays 8:00‑12:00.

Competitive compensation and excellent benefits including Medical, Dental, Life, Short and Long Term Disability, PTO, Career Apparel, and 401(k). Paid time for unexpected absences and incentive pay for working Saturdays.

• Greet customers as they enter the Bank and assist them to the proper area.
• Provide personalized banking services to current and prospective customers, consistently seeking to expand customer relationships and provide the highest level of customer service, matching products and services to customer needs.
• Prepare and compile new customer applications and open accounts.
• Analyze credit and financial information for processing deposit accounts and other bank products for customers while adhering to policy and procedures.
• Respond to customer inquiries and requests regarding account or additional services, and suggest resolution on account disputes and other activity.
• Assist customers with deposits, withdrawals, payments, and coin and cash orders in an accurate and friendly courteous manner.
• Promote and cross‑sell banking products and services as appropriate to customer’s needs.
• Provide ongoing relationship servicing with customers.
• Balance teller drawer daily according to the Teller Manual.
• Count and balance cash in ATM.
• Identify fraud to help prevent potential loss to First Dakota.
• Successfully research and resolve customer questions.
• Be an active participant in training programs, branch huddles, etc.
• Meet or exceed annual ICP objectives.
• Provide back‑up support in the absence of a lead/supervisor.
• Maintain compliance requirements of the Bank.
• Perform other duties or special projects as assigned.

Attributes include a positive attitude, good work ethic, the ability to process a variety of transactions accurately and efficiently, maintain strict confidentiality, attention to detail, and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co‑workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment.

Punctuality is a must.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED).

Customer Service and Cash Handling Experience.

The work environment includes interacting with others in an office setting; the noise level is usually moderate. The employee is occasionally exposed to outdoor weather conditions while performing duties.

The physical demands include bending, sitting, and occasionally lifting up to 50 pounds.

• Adaptability – adapts to changes in the work environment.
• Attendance/Punctuality – consistently at work and on time; arrives at meetings and appointments on time.
• Career Apparel – adheres to the Career Apparel policy; demonstrates professional appearance during Bank hours or after‑hours Bank functions.
• Customer Service – responds promptly to customer needs including requests for service and assistance; provides courteous, personal attention to promote ongoing relationship servicing with customers.
• Dependability – follows instructions, responds to management direction, takes…