Quality Assurance Specialist - Pierre, Mitchell, Madison, or Rapid Locations

Quality Assurance Specialist

This position is accountable to facilitate oversight to ensure the quality of Business Banking loan documentation for pre and post close processes. To meet the objectives of this position, development of working relationships with retail banking, credit analysis, compliance, loan review, Business Banking Assistants, Business Development Officers, and standardization is critical.

This position is responsible to assist the Quality Assurance Manager in managing the daily activities and workloads for all Business Banking Assistants across the Bank. This position will provide management support and oversight to the BBAs in their work with BDOs and Portfolio Managers to provide quality assurance for all loan documentation during the origination, renewal, and maintenance processes. This position is accountable to provide leadership and assurance that all Business Banking loan file documentation is done correctly and meets the quality standards established by Bank policy and regulation.

This position will work together with the SVP Loan Administrator, Quality Assurance Manager, Loan Review, Compliance, Credit, Risk Management and Standardization to develop and implement consistent work practices and standardized procedures that meet the compliance requirements of the Bank.

Primary Duties:

• Assist the Quality Assurance Manager in training and developing subordinates in accordance with Bank West philosophies and policies; schedules and manages staffing ensuring work completion and delivery of related customer service requirements; ensure compliance with Bank West policies, procedures and standards.
• Manage and coordinate resources responsible for all documentation review, prep, and follow-up work related to the origination, renewal, and maintenance of Business Banking loans.
• Responsible to ensure that quality assurance protocols are consistently adhered to on all loan files prior to closing documents being drawn.
• Provide oversight to resources responsible for the collection of all required documentation and follow-up work related to the processing of Construction loan draw requests. Ensure that BBAs obtain the proper review and approvals from the BDO responsible for the credit.
• Provide oversight in support of the Business Development Officers and Credit Analyst Team, to ensure complete and timely submission of Credit Cover sheet and Loan Committee documentation based on loan type. Loan Committee attendance is mandatory.
• Manage and coordinate resources responsible for the completion of post approval loan and file documentation including;
  Loan Set-up sheet, Activation Sheet, Horizon system entries, collateral perfection, and loan exception set-up for approved loan packages. Includes Maintenance requests such as:
  Collateral Release, Extensions, Advances, and Change in Terms.
• Accountable to assist with the management and monitoring of the ticklers in Sageworks Loan Administration module. Responsibility encompasses oversight of initial set-up and required follow-up through loan maturity. Identify the execution of post-closing work to assure proper loan collateralization via pre-qualifying paperwork.
• Enhance Quality Control through the review of loans over a certain amount of level of complexity to validate compliance with lending policies, procedures and consistency with terms, conditions, and approvals rendered by Credit and or Loan Committee.
• Collaborate with Credit, BDOs, Portfolio Managers, and BBAs to resolve collateral, exception notes, policy exception, or other exception items.

Secondary Duties:

• Work as a team with departmental counterparts on planning and implementing assigned projects and products.
• Participate on various committees and project teams as deemed appropriate by management.
• Attend and actively participate in training offered.
• Adhere to all applicable Policies and Procedures of the Bank West organization.
• Community involvement is strongly encouraged.
• Other duties as assigned.

Requirements:

Education:

An Associate's degree in a related field. Applicable experience and/or related certifications may be considered in lieu of degree.

Experience:

5 years' experience in related field.

Knowledge and Special

Skills:

Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.

Knowledge of banking terminology and procedures. Knowledge of Bank West products and services. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following Bank West requirements for…