Transaction Management Operations Team Lead - Investment and Monetary Controls

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

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At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for overseeing the day‑to‑day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy and escalating issues to management, as needed.

Line of Business

Description:

Upon receipt of a collateral or transaction request, the Collateral Monitoring team ensures requests are reviewed for accuracy and available collateral. Once the review is complete, the team manages the execution or return of the transaction to help ensure client assets are handled correctly.

• Manages team workflow and executes the processing across multiple systems, overseeing the intake, routing, review, and completion of collateral and Executive Equity Services transaction requests to ensure correct and prompt processing or return of transactions
• Provides coaching to influence performance and ensure the team correctly reviews transaction requests for accuracy, collateral availability, approvals, and documentation requirements, while addressing employee questions, documenting performance concerns or gaps in the process and escalating to leadership
• Monitor team‑level and personally assigned daily volumes, service levels, and performance metrics to ensure collateral reviews, transaction approvals, and updates are completed within the required time limit, escalating capacity or risk concerns as needed
• Conducts quality assurance reviews and provides feedback on failures as part of routine supervisory approvals for brokerage and collateral transactions, ensuring requests meet established guidelines before execution or return
• Researches complex operational and client‑related requests, issues, and escalations, including collateral call discrepancies, insufficient collateral, or transaction exceptions, to find root cause and support resolution
• Supports risk management and audit processes, including identifying process gaps, escalating potential control issues, supporting corrective actions, and helping with exam…