Guest Services Manager

Overview

The Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager) is passionate about providing supervision and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas.

We are committed to creating a supportive workplace—one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures.

• 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
• Get Paid Daily with Daily Pay – for employees who would like access to their pay before payday, we offer this great benefit!
• Paid Time Off (PTO/Vacation)
• Paid Floating Holidays & time and a half (1.5) paid for hours worked on a company-recognized holiday!
• Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)
• Paid Military Leave
• Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month
• Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing!
• Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
• Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more!
• Tools, resources and opportunities for career growth and development
• 401(k) plan options – we also match up to 20% of the first 5% contributed
• Participation in our Employee Stock Ownership Program (ESOP) – yes, we’re employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!
• Education benefits including tuition discount and scholarship programs
• Additional Voluntary Benefits – such as vision, accident and critical illness insurances

If you’re hired or promoted into a full-time position with our company, you will also be eligible for:
Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!

• Must be at least 18 years of age;
• Previous retail/customer service experience preferred

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.