Guest Service Representative

Overview

A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e., Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Representative is responsible for upholding the company’s high standard of service by supporting the front‑end and the remainder of the store through cashier interventions, transaction reversals/corrections, and other unique transactions (e.g., returns, coupon refunds, exchanges, etc.).

May include any combination of the following duties:

• Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service.
• Perform all front‑end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.
• Assist guests with returned merchandise, overdrafts, and overcharges.
• Conduct cashier accuracy audits, provide low‑level troubleshooting, and inform store management of problem areas, including pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
• Provide backup services to employees in all areas of responsibility, including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
• Provide backup to the Guest Service Manager and Senior Guest Service Manager in their absence.

Our remarkable employees are at the heart of everything we do. At Coborn’s, we are committed to creating a supportive and rewarding workplace—a vibrant, team‑oriented environment with ongoing career growth and meaningful benefits. As an employee‑owned company, we invest in our people and their futures.

• 10% employee discount on grocery items, with additional franchise‑specific discounts available at company‑owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
• Daily Pay: get paid daily if you need access to your pay before payday.
• Paid Time Off (PTO/Vacation)
• Paid Floating Holidays and time and a half (1½) paid for hours worked on a company‑recognized holiday.
• Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply).
• Paid Military Leave
• Employee recognition programs with monetary rewards, including in‑store vouchers, years of service, and employee of the month.
• Employee Health & Wellness Programs, Challenges and Resources to support wellbeing.
• Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work‑life services and up to five free in‑person counseling sessions per year.
• Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment and more.
• Tools, resources and opportunities for career growth and development.
• 401(k) plan options – match up to 20% of the first 5% contributed.
• Employee Stock Ownership Program (ESOP) – benefit from the company’s success through ownership.
• Education benefits including tuition discount and scholarship programs.
• Additional Voluntary Benefits – such as vision, accident and critical illness insurance.

If you’re hired or promoted into a full‑time position, you will also be eligible for Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, and company‑sponsored Term Life, Accidental Death & Dismemberment, Short‑Term & Long‑Term Disability Insurance.

We believe that building a team of people with diverse backgrounds, beliefs, experiences and perspectives inspires fresh thinking. We are an EEO/AA Employer; all qualified individuals, including minorities, females, veterans and people with disabilities, are encouraged to apply.

Are you friendly, dependable, and passionate about working with people? At Coborn’s, we love serving our guests, supporting our communities, and helping our team members grow their careers. If you’re looking to build a future while making a positive impact every day, we’d love to talk to you about joining our team!

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