Teller Supervisor

Duties and Responsibilities

• Performs supervision of daily teller team and operations, including risk assessment, coaching, motivating, and ensuring compliance to established policies and procedures.
• Performs a wide variety of duties including basic/advanced account transactions, cash handling and branch control procedures.
• In addition to teller duties, assists tellers as a resource in the efficient handling of customer needs, reviewing and checking the work of other tellers, and assisting in the resolution of other teller problems.
• Provides legendary service to meet needs and expectations of customer.
• Works to meet sales goals by promoting and cross selling a combination of financial products and services.
• Contributes to a team environment by accomplishing bank and branch results.
• Must have knowledge of compliance and fraud issues for protection of customer and bank.
• Provides leadership in operations and sales.
• Observes and coaches sales, service, and operations.
• Shows a mastery of all skills and directs others without branch manager's prompting.
• Able to perform opening and closing branch duties.
• Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
• Assists customers/employees, coaching, daily tasks, motivation and achieving branch and individual sales goals.
• Assist tellers in locating cash discrepancies; manage unusual window transactions and answer difficult customer questions.
• Receives checks and cash for deposit and payment to accounts, verifies amounts, and examines checks for proper endorsement, ownership and fraud risk.
• Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances.
• Accurately counts, checks, and reconciles coins, currency, and transactions.
• Maintain cash drawer within prescribed limits.
• Purchase from and sell money to vault as needed.
• Assigns duties and work schedules to ensure efficient functioning of the department.
• Cross sells and answers customer inquiries of financial products and service offerings.
• Responsible for following branch control and cash handling procedures.
• Responsible for cross selling bank products and services to meet individual goals.
• Interacts with other Consumer Banking and Bank employees to complete customer and employee requests.
• Provides Legendary Service to customers, and coworkers, while establishing strong relationships.
• Performs functions of daily supervisor, such as training and development, coaching, counseling, performance reviews and maintaining an atmosphere conducive to open communication.
• May be involved with discipline, promotion, transfers and termination of staff when appropriate.
• Provides a model of accuracy, service, strong sales ability, and efficiency for other tellers.
• Must act in a professional manner.
• Has authority to sign cashier's checks, approve transactions, and make decisions regarding enforcement of transaction procedures.
• Understands role in case of robbery and knows proper post-robbery procedures.
• Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives.
• Accountable for other tasks as directed.
• Reports to Branch Manager and indirectly to Assistant Manager.
• Work is reviewed by Branch Manager and Assistant Manager.
• Tellers will report indirectly to the Teller Supervisor with questions whenever management is not present.
• Daily direction on work comes from various supervisory staff.