One-Stop Generalist

Job Summary

The University of South Alabama’s One-Stop department is seeking to hire a One-Stop Generalist I. The role is based on the Main Campus, Monday–Friday, 8:00 a.m.–5:00 p.m., full‑time, regular position.

• High school diploma or equivalent and at least two years of related experience; an equivalent combination of education and experience may be considered.
• Preferred:
  Customer service experience in a student‑focused higher education environment or student support services.

• Directly support student efforts to transition to the University of South Alabama and reach completion goals, providing guidance to applicants and students who need additional support.
• Answer questions via incoming phone calls, live chats, and in‑person visits regarding federal financial aid, student account services, and related student service areas.
• Direct calls to other departments as applicable.
• Log communications in the database for audit trail purposes.
• Assist with onboarding training and refresher training as needed.
• Provide accurate information quickly, efficiently, and with a positive attitude, demonstrating a high level of communication skills and extensive knowledge to ensure students feel supported.
• Exceed expectations and manage calls and visits with a student‑first mentality.
• Attend and participate in scheduled events during and after office hours, as needed.
• Participate in extended office hours as scheduled during the year.
• Provide general office support that assists in the functioning of the office.
• Maintain regular and prompt attendance.
• Work the defined schedule and be available for overtime as required.
• Perform related duties as required.

• Resume
• Cover Letter

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status, or any other applicable legally protected basis. If you feel you have been discriminated against, please notify the Equal Employment Opportunity Investigator or the Associate Vice President, Finance and Administration/CHRO.