Underwriting Support Technician

COMPANY SUMMARY

The American Equity Underwriters, Inc. (AEU) delivers specialized coverage and risk management solutions to waterfront employers across the United States. As an industry leader in U.S. Longshore and Harbor Workers' Compensation (USL&H), AEU also provides state act workers' compensation, Maritime Employers' Liability (MEL), marine general liability, and automobile liability for waterfront employers. AEU provides services such as claims handling, loss control, and underwriting, as well as longshore consulting and leadership training to help businesses protect their people and manage risk with confidence.

The Underwriting Support Technician role is responsible for providing administrative and operational support through a variety of office functions, including system transactions, document preparation, and file maintenance. The position supports underwriting, retention, and service objectives by ensuring all tasks are completed accurately, efficiently, and within established performance standards. All activities are carried out in alignment with business unit requirements, maintaining a strong focus on customer service quality and timeliness.

• Accurately prepares and processes commercial insurance policies, including new business, renewals, endorsements, and billing, to ensure timely servicing and compliance
• Collaborates with underwriters, assistants, and internal departments to resolve issues, obtain missing information, and maintain complete and accurate policy documentation
• Manages electronic policy delivery to clients and maintains an organized digital filing system, ensuring proper indexing, storage, and retrieval of documents as requested
• Provides administrative support by entering and indexing account information across multiple system platforms, enhancing operational accuracy and efficiency
• Performs general office functions such as copying, scanning, and related administrative tasks to support daily operations
• Contributes to special projects and assignments as needed, demonstrating adaptability and a team-oriented approach

• Effectively organizes and prioritizes tasks to ensure deadlines are consistently met in a fast-paced environment
• Produces clear, accurate, and professional written communications that support business needs
• Leverages proficiency in Microsoft Office Suite and web-based applications to improve efficiency and workflow
  
  Responds well to direction while delivering high-quality work independently with minimal oversight
• Maintains a strong record of reliability and dependability, contributing to team success and operational continuity
• Safeguards sensitive information by demonstrating professionalism and maintaining strict confidentiality
• Holds a high school diploma or equivalent; insurance industry experience adds value by enhancing role effectiveness

• This is an in-office position where employees enjoy a comfortable working environment in a modern-classic office space with beautiful views
• Named one of the Best Companies to work for in Alabama for several consecutive years
• Collaborative, positive, and engaging company culture
• Strong tradition of corporate charitable promotion