Property Management Assistant

Benefits

• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Competitive salary
• Access to professional development opportunities
• Health, dental, and vision benefits, plus paid time off
• Opportunity to work with a collaborative and supportive team environment

SVN International Corp. is a leading commercial real estate brokerage firm, with over 200 franchise offices across the country. We specialize in sales, leasing, property management, and facilities maintenance. Known for our inclusiveness and transparent processes, SVN leverages our Shared Value Network to drive demand through shared fee incentives and strong marketing platforms. SVN is committed to fostering collaboration, creating an environment where our teams succeed both individually and collectively.

We are seeking a reliable, organized Property Management Assistant to support daily operations across our property portfolio. This role will assist with tenant communication, maintenance coordination, office administration, and record keeping.

• Serve as main tenant contact after move‑in for service issues, complaints, questions, and community rules.
• Coordinate maintenance requests with the Maintenance Coordinator and Maintenance Director and communicate status updates to residents.
• Manage lease renewals: send renewal offers, track responses, coordinate pricing and terms, and update the system with new lease details.
• Assist with delinquency follow‑up and payment plans in partnership with the Accounting Assistant and Portfolio Managers.
• Handle behavior and noise complaints, issue lease violation notices, and support eviction coordination (downloading reports, submitting to attorneys, documenting the file).
• Communicate inspections, pest control, and routine services to residents via email, portal, and posted notices.
• Complete or support move‑in and move‑out inspections as needed and ensure notes, photos, and charges are properly documented.
• Maintain accurate resident records, notes, and tasks in Buildium and other internal systems.
• Support Section 8 compliance, including recertifications, inspection follow‑up, and rent increase requests.
• Provide general administrative support to Portfolio Managers (owner updates prep, reports, scheduling, and follow‑ups).

• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask and stay on schedule.
• Proficiency with Microsoft Office or Google Workspace.
• Property management experience preferred, but not required.

• Experience with property management software.
• Familiarity with leasing, maintenance coordination, or bookkeeping.

Full‑time position.

SVN International Corp., 1309 Beacon St, Suite 300, Brookline, MA 02446