AutoNation Ford Mobile - Service Lane Manager

The Service Drive Manager greets customers and collects information necessary to repair their vehicles. They coordinate with technicians and customers to ensure satisfaction with the work performed.

• Schedule and assign daily work objectives for service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise, and assist service consultants.
• Assist in service reception during peak traffic periods by greeting customers promptly and obtaining customer and vehicle data.
• Maintain all supplies required to operate the service drive.
• Communicate with team leaders to determine status of jobs.
• Review the open repair order report daily and resolve any open repair orders beyond the current week’s business.
• Partner with dealership personnel to ensure quality of service provided to customers.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste and OSHA right‑to‑know act.
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals.

• High School diploma or equivalent.
• Two years of experience in an auto repair facility.
• Ability to read and comprehend instructions and information.
• Ability to collaborate with other dealership personnel.
• Valid driver’s license and ability to drive manual transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer service skills.
• One year of supervisory experience (preferred).
• Ability to operate an automobile.

• Competitive compensation and 401k matching.
• Health, dental, vision insurance plans and maternity benefits.
• A healthy work‑life balance.
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories and Auto Gear.
• Access to amazing deals and discounts through You Decide.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact.