Account Development Manager

Create long-term, trusting relationships with our customers. The Account Development Manager's role is to oversee a portfolio of assigned customers to ensure customer satisfaction, develop new business from existing clients and actively seek new sales opportunities.

• Serve as the lead point of contact for all customer account management matters
• Takes over as the main point of contact after contract is signed, through life of contract
• Build and maintain strong, long-lasting client relationships through Quarterly meetings with every customer to ensure customer satisfaction and look for upsell opportunities
• Manage project deployments through post deployment customer meetings to evaluate customers satisfaction with various team members engaged throughout the project
• Generate feedback reports for department managers on team members who need improvement found in post deployment and quarterly customer meetings
• Negotiate contract renewals and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Bridging gap between customer and Project Manager / TAC for information collection, site surveys and deployment
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitors service and billing tickets and follows up to ensure customer satisfaction
• Monitor and analyze customer's usage of our product
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

BA/BS degree in Business Administration, Sales or relevant field

Proven 1-2 years of work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role focused on customer success and satisfaction assurance

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software preferred (e.g. Connect Wise Manage, Salesforce, Zoho CRM or Hub Spot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem solving skills
• Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology

Excellent time and project management skills, Excellent listening, negotiation and presentation abilities, Strong verbal and written communication skills