Customer Service Representative - Mobile

Purpose of the Job

The Customer Service Representative is an office‑based position that supports branch operations and Account Managers by reviewing inspection reports, identifying repair opportunities, generating repair proposals, and processing Field Work Authorizations (FWAs). The Estimator will act as an operational support function with the objective of increasing proposal volume.

• Generate accurate and detailed repair proposals based on inspection findings and technician notes.
• Process all Field Work Authorization (FWA) requests submitted by technicians and convert them into proposals.
• Communicate proposals and repair recommendations to Account Managers via email, phone, or virtual meetings.
• Follow established procedures for proposal writing and supporting documentation.
• Track and follow up on outstanding proposals to ensure customer understanding and timely decisions.
• Collaborate with branch operations, technicians, and management to ensure proposal accuracy and consistency.
• Maintain organized records of proposals, FWAs, and customer communications in company systems.
• Support sales and operations teams with information on active opportunities and customer requests.
• Increase proposal volume in the branch.
• Deliver professional, customer‑focused communication at all times.

• Minimum 1 year of experience in the Overhead Crane Industry
• High school diploma or equivalent

• Computer proficiency (Microsoft Office, accounting systems, document management)
• Strong written and verbal communication skills
• Exceptional customer service skills
• Ability to multitask and manage competing priorities
• Strong organizational and problem‑solving skills
• Creative and adaptable approach to solutions

• Net Suite experience
• Associate degree in business, accounting, or related field

• Company Computer
• Company Cell Phone

The qualified candidate will be able to pass drug, alcohol, background, and motor vehicle check.