Travel Program Specialist

Significance is a woman‑owned consulting firm serving the federal government.

The Travel Program Specialist is a full‑time, hybrid role supporting HHS's Rockville, MD location. This role manages and executes all travel‑related tasks, serving as the primary liaison for all travel needs to ensure a seamless and efficient travel experience.

• Set up or update traveler profiles in the travel system using provided information.
• Create, maintain, and manage standard and complex travel authorizations and vouchers.
• Provide proactive trip planning support, including early coordination with staff, advance teams, and approving officials.
• Manage all aspects of government travel cards (IBA/CBA), including setup, maintenance, reconciliation, and issue resolution.
• Serve as the primary liaison with GSA Smart Pay and Citibank, managing program updates and resolving issues.
• Ensure adherence to all GSA Smart Pay Program policies, procedures, and federal travel regulations.
• Provide guidance on Federal Travel Regulation (FTR) and HHS Travel Policy during traveler interactions.
• Manage the travel support inbox, including triage, prioritization, and follow‑up.
• Generate constructed travel cost comparisons and complete necessary forms for deviated travel.
• Conduct comprehensive reviews of travel options to ensure compliance and alignment with mission needs.
• Provide robust voucher support, including proactive receipt collection and follow‑up on justifications.
• Maintain detailed audit‑trail documentation for all travel circumstances.
• Monitor travel document status and proactively address any delays.
• Track and report monthly work performed by major support category.

• Proven experience in a travel coordination or support role, preferably within a government or corporate environment.
• Strong familiarity with travel management systems (ETS or similar).
• Experience managing corporate or government travel card programs (IBA/CBA).
• In‑depth knowledge of federal travel regulations (FTR, JTR) and travel policies.
• Excellent organizational and time‑management skills with the ability to manage multiple tasks simultaneously.
• Strong problem‑solving skills and the ability to handle travel‑related issues such as declines, disputes, and last‑minute changes.
• Proficiency with Citibank/Citimanager systems is highly desirable.
• Exceptional communication and interpersonal skills, with a focus on providing excellent customer service.
• Experience with Microsoft Office Suite (Word, Excel, Outlook).

• 1–3+ years of experience in travel program management or a similar role.
• Demonstrated ability to work independently and as part of a team in a fast‑paced environment.
• Ability to support federal compliance requirements (ATO, security standards).

• Experience working in a federal or highly regulated environment.
• Familiarity with financial or ERP systems.
• Experience with event‑driven architecture and messaging services.
• Experience providing support for high‑level executives or VIPs.
• Ability to conduct training and onboarding for new travelers.
• Experience in creating reports and analyzing travel data to identify trends and recommend process improvements.

At Significance, your base pay is one part of your total compensation package and is determined within a range based on the local cost of labor benchmarks for each specific role, level, and geographic location. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply.

This position is also eligible for a comprehensive and generous benefits package.

We are an E‑Verify Employer.