Entrant Manager Job Mobile area,Alabama USA,Business

Position: New Entrant Manager

Essential Duties & Responsibilities

Own the day-to-day operational and clinical performance of trainers or clinical support coaches, ensuring delivery of a consistent, high-quality new entrant journey from onboarding through to readiness for independent practice.

Assure learner progression, Trainer/Coach individual capability, and quality standards through active use of MI, observation, audit outcomes and calibration, identifying risks early and implementing timely corrective actions.

Provide strong people leadership through regular 1-to-1s, coaching, feedback and performance management, ensuring trainers or coaches are developed, supported and held accountable to agreed standards.

Oversee delivery of training or coaching activity against agreed capacity, quality and progression expectations, maintaining personal technical credibility by periodically undertaking assessment, coaching or training activity, and escalating barriers and performance risks to the Operational Delivery Manager as required.

Drive continuous improvement by identifying themes and insights from learner feedback, quality data and performance trends, using hands‑on experience to inform practical improvements, and contributing to enhancements in training, coaching and supervised practice models.

Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.

Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.

Key contacts and relationships Internal

Operations Delivery Manager
Trainers and/or Clinical Support Coaches
Service Delivery Managers
Heads of New Entrant Excellence
Clinical Assurance & Audit teams
Training, Recruitment and Enablement teams
Recruitment
Training & Coaching Team
Estates & Facilities

External

Key client relationships as required, aligned to new entrant delivery and assurance activity

Qualifications & Experience Essential

Qualified and accredited health professional (e.g. nurse, occupational therapist, physiotherapist, paramedic, doctor), with current professional registration.

Competent and approved Disability Analyst, with a strong record of delivering quality and productivity in line with contractual requirements.

Demonstrable experience supporting new entrants through training, coaching, supervised practice or structured clinical development pathways.

Proven experience leading, coaching or managing clinical professionals, with the ability to assure quality, capability and performance.

Strong understanding of clinical quality standards, audit outcomes and professional governance requirements, with the ability to identify and mitigate risk.

Ability to use MI, audit data and observation to drive performance improvement and learner progression.

Confident, calm leadership style with the credibility to challenge, support and influence clinical colleagues.

Desirable

Formal coaching or mentoring experience, particularly within clinical or assessment environments.

Experience working within high-volume, quality-driven or regulated assessment services.

Previous experience balancing hands‑on clinical or coaching activity alongside people management responsibilities.

Experience contributing to the development or continuous improvement of training, coaching or supervised practice models.

Maximus Competencies

Embraces Respect
Partners Effectively
Creates Innovative Solutions
Focuses on the Customer
Demonstrates Compassion
Takes Responsibility & Acts with Integrity
A commitment to the principles and practices of diversity, equity, and inclusion

Individual Competencies

Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit for the situation being faced
Resilient - must be able to cope with a demanding and ever-changing workload
Balance - must have experience of working in high pressure situations and be able to demonstrate calmness and rational thinking when situations expand to become highly…