Sales Support Analyst

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses
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The Sales Support Analyst serves as the primary support partner for an assigned Regional VP sales area, helping reduce the administrative, operational, and follow-up workload that takes sellers away from customer-facing activities. This role improves responsiveness, consistency, and visibility across quote support, billing-related issues, escalations, and internal coordination. The Sales Support Analyst acts as a liaison between Sales and key internal support teams to move requests forward efficiently, enhance the seller experience, and support overall sales productivity.

• Serve as the primary support partner aligned to an assigned Regional VP sales area.
• Reduce the amount of administrative, operational, and follow-up work that diverts sellers from customer-facing selling time.
• Improve responsiveness, consistency, and visibility across quote support, billing-related issues, escalations, and internal coordination.
• Act as a liaison between Sales and key support teams to help move requests forward efficiently and improve the overall seller experience.
• Serve as the main point of contact for Uniti Solutions and Uniti Fiber intercompany quote and order requests.

• Monitor and manage intercompany quote and order requests received through shared communication channels.
• Review incoming requests for completeness, accuracy, and required supporting documentation before routing to downstream teams.
• Research requests against established Rules of Engagement and identify items requiring additional review.
• Partner with Sales Leadership on requests that may require a “no bid” response or further escalation.
• Coordinate compliant quote requests by submitting them to Engineering, Costing, and Pricing for evaluation and response.
• Track quote requests through the internal review process and follow up on open or aging items.
• Communicate quote responses and status updates back to the original requestor.
• Support quote-to-order readiness by gathering required information and preparing complete handoff packages for the Order Management team.

• Assist sellers with non-revenue-generating Voice Change Requests.
• Manage setup of Referral Agents in Salesforce and Ubuy.
• Assist with billing-related questions, issues, and escalations raised by Sales.
• Contact first-time billers to confirm invoice receipt and validate customer billing contact information in company systems.
• Complete vendor forms required to support customer ACH payment setup.

• Triage sales escalations and determine the most appropriate path for resolution across internal teams.
• Coordinate with Billing, Engineering, Costing, Pricing, Order Management, Customer Experience, and other support teams as needed.
• Document issue details and root cause information where applicable.
• Perform root cause analysis on escalations and communicate findings back to Sales Operations for business process assessment.
• Identify recurring issues, process gaps, and regional trends, and provide feedback to Sales Leadership, Sales Operations, and Customer Experience teams.
• Partner with Account Executives, Sales Support, and Sales Leadership to provide ongoing guidance on business processes and systems.
• Help improve seller productivity by centralizing support…