Bilingual; Spanish/English Customer Service Representative – Mobile, AL
Listed on 2026-04-17
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, HelpDesk/Support
Bilingual (Spanish/English) Customer Service Representative – Mobile, AL
We are actively recruiting Spanish-speaking Customer Service Representatives, Claims Processors, and Administrative Support staff to join our growing team. These are in-office positions based in Mobile, AL. Our centers provide support to insurance adjusters, insurance carriers and their customers during catastrophic events like hurricanes, floods, and earthquakes. This is not a licensed adjuster position.
CMS provides competitive wages and 401k, along with access to a Flex spending account.
As a member of the CMS team, you may provide a variety of services, including:- Receiving first notice of loss inbound calls
- Making initial contact calls and follow-up calls to Insureds
- Tracking claims process and compliance
- Researching prior losses
- Notifying and updating agents
- Monitoring faxes and e-faxes for proper distribution
- System and software in-house training
- Performing accurate data entry
- Bilingual proficiency in Spanish and English (required)
- Strong data entry and computer skills
- Proficiency in Word and Excel
- Excellent communication and problem-solving abilities
- Communication skills
- Customer service or call center experience
- Ability to manage multiple phone lines
Skills:
- Experience with database applications
- Knowledge of estimating software
- Multi-lingual proficiency beyond Spanish/English
If you are 19 years or older, bilingual in Spanish and English, and have a professional attitude, strong work ethic, and dedication to customer service, we invite you to apply.
Help us make a difference by supporting the country’s largest and most respected insurance companies when their customers need them most.
Please note some criminal offenses may be a disqualifier for employment.
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