Member Experience Representative

At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives.

This position serves our members at the Airbus Branch in Mobile, Alabama. It is a frontline Member Experience Representative who engages members by onboarding them, opening new accounts, assisting with loan requests, and handling cash and negotiable instruments while promoting additional products and services.

• Open new accounts and perform opening procedures.
• Assist members with basic financial transactions (deposits, withdrawals, credit card payments, balance transfers, debit card and check orders).
• Provide information about Alabama Credit Union products and services.
• Follow established procedures and manage multiple priorities in a fast‑paced environment.
• Occasionally travel to other branches in the area as needed.

• High school diploma or equivalent.
• Customer service skills and cash handling experience.
• Good computer skills (Microsoft Office and web‑based applications).
• Ability to follow procedures for account opening.
• Ability to describe and sell products and services to members.
• Ability to change focus efficiently in a fast‑paced environment.
• Desire to help others in the community.

• One to three years of similar or related experience.
• Bilingual (Spanish) is a plus.

Work involves personal contact with others inside or outside the organization for first‑level conflict resolution, building relationships, and soliciting cooperation.

Incumbents will sit, stand, walk, see, hear, reach, use gross and fine motor coordination for activities such as using standard office machines, sorting and filling paper items, counting cash, and occasionally lifting and carrying incidental items such as supplies.

The branch is located within the Airbus plant, limiting the ability to leave the premises for lunch.

Additional information about the role:
If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you can’t work in a fast‑paced environment with multiple priorities, or if you don’t do well with “attention to detail” jobs, this may not be the job for you. However, if you want the opportunity to provide great service and hone your salesmanship and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!