Farmers Customer Service Representative
Listed on 2026-06-19
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM -
Sales
Bilingual, Customer Success Mgr./ CSM
Are you looking for an opportunity to put your skills to better use? Farmers
Insurance-Branyon Agency in MOBILE, Alabama, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time CSR/Account Manager.
You will be using your professional demeanor, willingness to learn, and excellent communication skills to service new and existing accounts to achieve sales goals and service standards. Whether you have experience in the industry or are looking to start down a new career path, this may be the place for you. No previous industry experience? No problem! We can teach you everything you need to know to be successful with Farmers Insurance-Branyon Agency.
Entry‑level applicants will begin with a base salary and can earn additional compensation during their first year. You will also benefit from additional training and development opportunities, making this a great opportunity to transfer and grow your skills. Apply today!
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Dental Insurance
Vision Insurance
Long-Term Career Growth
Licensing Assistance
Hands-On Training
Responsibilities- Process customer policy change requests.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Maintain knowledge of new products and services.
- Provide exceptional customer service and support.
- Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
- Provide customers with additional information about new products and services.
- Attend training and continuing education courses.
- Handle customer renewals.
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi‑task, follow‑thru and follow‑up.
- Excellent Communication/interpersonal skills.
- Professional phone etiquette.
- Strong communication and negotiation skills.
- No insurance experience required but must be willing to learn.
Ability to take initiative, be proactive, and think outside the box.
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