Customer Service Representative

AMVAC has an opportunity for an experienced Customer Service Representative (CSR) to become part of the CSR TEAM and support AMVAC's US customers. This person is the key focal point between Commercial Sales, Production and US Customers delivering products on-time as requested. The ideal candidate is comfortable taking initiative to respond to customers with a sense of urgency. The successful candidate will be able to manage multiple tasks simultaneously and exhibit exceptional follow through.

AMVAC®, an American Vanguard company, successfully serves the results‑driven global markets through development, manufacturing and marketing of products for agricultural and commercial use.

• Tracks over $30M inventory transactions monthly & manages 350+ orders per month
• Validates product registrations and verifies pricing
• Interfaces daily with customers via telephone inquiries and on AMVAC’s #800 line
• Enters all customer orders received via telephone or email into the ERP (
  QAD
  ) software & Transportation Management System (
  Navisphere
  )
• Responds with a sense of urgency to all requests for information from both internal and external customers
• Coordinates designated distribution requirements as directed and seeks to minimize distribution delays and costs whenever possible
• Tracks areas of accountability to facilitate response to management requests for timely status reports and summary information

• 3+ years of experience in Customer Service, data‑entry, order tracking and product delivery
• Demonstrated success working in a call‑center environment
• Teamwork is essential to provide consistent, Top‑Tier Customer Support
• Excellent computer skills :
  
  Word, Excel Required; ERP, Navisphere a plus
• Knowledge of Bills of Lading (BOL) & Shipping documentation processing
• Ability to interpret logistical models and interface with warehouses
• Must possess a friendly, professional attitude with all customers and contribute to the overall efficiency of the customer service department team
• Demonstrate exceptional follow through on assigned tasks
• Strong attention to detail and accuracy
• Bi‑lingual (English / Spanish) is a plus
• Must be able to pass post‑offer background check and physical
• Position is on‑site at the AMVAC manufacturing plant @ AXIS;
  Monday - Friday days

• High School Diploma or equivalent required

• Health insurance including Medical (PPO);
  Dental & Vision
• Life and AD&D insurance
• 401(k) Retirement Savings Plan with employer matching
• Employee Stock Purchasing Plan with employee discount
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Vacation, Sick & Holiday Pay

AMVAC is an equal opportunity affirmative action employer and values diversity in our company. We do not discriminate on the basis of race, color, religion, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.

AMVAC is proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment background checks and substance abuse testing.