National Accounts Support Representative

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers.

Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

We’re looking for a detail-driven, people-focused professional to support our National Accounts Operations and help keep our service centers running smoothly.

If you enjoy working across teams, staying organized, and being the go-to person for communication and follow-through—this could be a great fit for you.

• Support invoicing by submitting invoices through national account partner portals
• Assist Service Center AR teams in managing and tracking receivables
• Maintain and report invoicing activity to the National Accounts Manager
• Prepare and organize quotes, clearly outlining pricing and services
• Track and follow up on pending quotes to improve response times
• Assist with service agreement quotes and system entry for scheduling
• Maintain organized records of quotes and invoices for quick access
• Collaborate with Sales, Service, Rental, Parts, and Coordinating teams
• Provide documentation to customers (COIs, safety info, company background, etc.)

• Comfortable working in Excel, Word, and email systems
• High attention to detail (spelling, formatting, documentation)
• Ability to confidently communicate with customers and internal teams
• Strong organizational skills with the ability to manage multiple priorities
• Positive attitude, patience, and a team-first mindset
• Professional phone presence and follow-up skills

• Keeping customers informed and satisfied
• Supporting service teams across multiple locations
• Helping drive efficiency and revenue through organized AR and quoting processes

If you’re ready to grow your career in a fast-paced, team-oriented environment, send me your resume!