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Service Center Lead: Customer Experience & On-Duty Ops
Job in
Mobile, Mobile County, Alabama, 36624, USA
Listed on 2026-08-09
Listing for:
Pep Boys
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Pep Boys is seeking a Customer Service Lead in Mobile, AL to deliver top-tier customer experiences and act as the on-site leader when management is absent. You will mentor teammates, ensure safety and policy adherence, and support daily service operations.
The role emphasizes customer-focused leadership, supervision of advisors, and collaboration with technicians to drive sales and improve retention while handling shifting hours, days, nights, and holidays.
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