Customer Service​/Service Advisor

Full time | K&R Staffing HR Consulting LLC | United States

Customer Service

Work Experience 0-1 year

City Mobile

State/Province Alabama

36695

We are seeking a friendly, professional, and dependable Counter Sales Representative / Service Advisor to join a busy automotive repair shop. This person will be the first point of contact for customers and will play an important role in providing a positive customer experience from the time they walk through the door.

• Greet customers and determine the reason for their visit
• Listen to customers and gather information about their vehicle concerns or service needs
• Create and write up service tickets/work orders
• Prepare and explain estimates to customers
• Communicate repair and service information clearly and professionally
• Enter and maintain customer and vehicle information in the computer system
• Answer phones and assist with customer questions
• Communicate with technicians regarding customer needs and repair status
• Keep customers updated throughout the service process
• Provide professional and friendly customer service

• Strong customer service and communication skills
• Must be well-spoken and comfortable communicating with customers
• Comfortable using computers and learning/navigating different software programs
• Strong attention to detail when preparing tickets and estimates
• Able to communicate pricing and repair information clearly
• Professional appearance and attitude
• Dependable, organized, and able to work in a fast-paced environment
• Automotive or repair shop experience is a plus