Aerospace Customer Support Engineer

Overview

Airbus is seeking an experienced Aerospace Customer Support Engineer to join the Retrofit Engineering & Maintenance Customer Support team in Mobile, Alabama. This role focuses on delivering timely and high-quality solutions to customers (airlines), proactively managing inquiries, and driving continuous improvement in tools and governance to define best-in-class service and support customers in the field of Maintenance & Service Bulletins.

Our Engineers work on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to airline customers. Join our mission to connect the world.

The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.

• Manage a diverse portfolio of customer accounts to ensure the delivery of retrofit solutions and scheduled maintenance services meets all cost, timeline, and quality benchmarks. Oversee the end-to-end lifecycle of customer inquiries, dispatch requests to appropriate departments, and initiate technical approval forms to maintain high levels of customer satisfaction and on-time delivery. Escalate risks or blocked queries to ensure timely resolutions and provide technical expertise to cross-functional teams across international sites.

• Direct on-site assistance for airline partners, focusing on evaluating maintenance programs and service bulletins.

• Assess the status of aircraft when deviations from standard maintenance procedures occur.

• Define necessary recovery actions to return aircraft to airworthy conditions while identifying and mitigating risks related to unsafe or unsecure storage environments.

• Monitor subcontractor performance by tracking metrics such as on-time delivery, first-time fix rates, and overall autonomy. Lead monthly quality reviews and collaborate with the quality department to develop action plans that improve technical responses.

• Financial Rewards:
  Competitive base salary, incentive compensation which may include profit sharing, retirement savings plan and ESOP participation.

• Work/Life Balance:
  Paid time off including personal time, holidays and parental leave.

• Health & Welfare:
  Comprehensive insurance coverage including medical, prescription, dental, vision, life, disability, EAP and other benefits.

• Individual Development:
  Upskilling and development opportunities through global Leadership University with access to 10,000+ e-learning courses and development programmes including mobility opportunities.

Airbus supports flexible working arrangements where possible to stimulate innovative thinking.

• Bachelor's Degree in Engineering (Aerospace, Mechanical, Electrical, or Civil).

• 6 years total experience in the aircraft customer service field (airline, MRO, maintenance, etc.).

• Service Bulletin content, processes, and RDAF management.

• Experience in aircraft maintenance and airline operations.

• Strong computer background, including MS Excel and Google Suite.

• Excellent communication and negotiation skills.

• Ability to work effectively in a fast-paced environment.

• Ability to mentor within assigned discipline and interpret technical aircraft topics.

• Excellent coordination and organization skills; ability to relate with and motivate diverse teams.

• Authorized to work in the US.

• Onsite 100%

• Vision, hearing, speaking capabilities suitable for office and production floor environments.

• Ability to operate office equipment and some production tools; ability to lift up to 30 lbs/14 kg.

• Travel and walking requirements as described for office and production areas.

Take your career to a new level and apply online now!

This job requires awareness of potential compliance risks and a commitment to act with integrity as the foundation for the Company's success, reputation and sustainable growth.

Company: Airbus Americas, Inc.

Employment Type: US - Direct Hire

Experience Level: Professional

Remote Type: On-site

Job Family: Customer Eng.& Technical Support & Services

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other protected status. Airbus complies with applicable state and local nondiscrimination laws. Airbus does not sponsor visas for US positions unless specified. Employment with Airbus is at-will.

Airbus reserves the right to revise duties as needed. This position description does not constitute a contract of employment.

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