After Sales Engineer

After Sales Engineer

Professional

Experience:

6 Years

Primary

Skills:

Service technician, hardware, software

Requirement

Description:

You are the After Sales Engineer (ASE) that provides a high level of technical support to Northern California in the field. Includes managing installation and support projects, training dealer technicians on current product line. This position requires completion and tracking of appropriate documentation. This role serves as subject matter expert in the field and represents the quality of products to our clients.

• Commands a high-level knowledge of Client's product
• Consults on pre-installation site spec
• Works closely with teams to coordinate projects for installations and service visits
• Coordinates with management and maintains an accurate calendar
• Logs all support visits and calls in CRM software
• Provides technical documentation when requested
• Communicates appropriately with management, sales team, and dealer partners through all stages of projects
• Cultivate relationships with Dealer Technicians and Client's Sales representative.
• Maintains current knowledge of all Client's product lines and all other matters that affect the dental industry
• When not in the field, works in the tech support phone queue
• Shares knowledge and experiences with other Technical Support team members
• Conducts periodic trainings for dealer technicians on current product line
• Attends regular field team conference calls
• Maintains accurate records of expenses and completes expense reports in a timely manner
• Maintains professional decorum and appearance
• Maintains company-owned equipment in good condition
• Creates technical instructions, updates manuals for the ASE team
• Creates video lessons for end-users
• Trains end-users and dealer technicians at all levels
• Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
• Adheres to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments
• Performs other duties as assigned

• Associates Degree in Electronics & Computer Technology supplemented by at least 2 years related work experience, at least 1 year of which is field based; or an equivalent combination of training and experience
• Experience in technical support/ IT support (including networking skills)
• Experience in medical or dental industries
• Proficient with the Microsoft Office Suite

• Problem solving skills
• Technical capacity
• Time and project management
• Customer/Client centric
• Good oral and written skills
• Multitasking
• Ability to interact and build rapport with all Client's employees and customers
• Demonstrated ability to train others in small group settings
• Ability to travel up to 80% regionally with up to 50% overnight stays
• Must be able to travel internationally
• Ability to travel to site locations to perform the essential duties of the job.

• Must be able to lift up to 70lbs.
• Working extended hours, weekends and national holidays may be expected.

The work environment of the position is in dental offices repairing and installing dental equipment. Travel for meetings, installations, training, troubleshooting, conferences, and events out of state which may require overnight, weekend and international travel.