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Field Engineer

Job in Mobile, Mobile County, Alabama, 36602, USA
Listing for: eTeam Inc.
Full Time position
Listed on 2026-06-01
Job specializations:
  • Engineering
    Technical Support, Hardware Engineer
Job Description & How to Apply Below
Job Title:
Field Engineer

** Driving or Non-Driving? Non-Driving role but may have to drive between sites

Job Type: Contract
Duration: 12 Months
Location:
Mobile, AL 36602

100% Onsite role


Job Profile Summary:
  • Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements.
  • Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
  • Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:
  • Provides the full range of Field Engineering support for an assigned base of large / complex clients.
  • Takes complete ownership of onsite service activity.
  • Performs advanced-level maintenance on all products, including low-complexity installation activities.
  • Provides technical feedback on equipment, systems and processes to improve overall service delivery.
  • Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
  • Identifies and resolves systemic issues within the team.
  • Proactively supports the needs of other team members, providing technical assistance and expertise.
  • Contributes to improved client services metrics reporting and documentation.
  • Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:
  • High School Diploma or GED required
  • May require technical certification or Associate Degree
  • Generally, 2-4 years experience in area of responsibility.
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