Aerospace Customer Support Engineer at PDS Tech Commercial, Inc. Mobile, AL

Aerospace Customer Support Engineer job at PDS Tech Commercial, Inc.. Mobile, AL.

Elevate the Customer

Experience:

Join PDS Tech Commercial as an Aerospace Customer Support Engineer in Mobile, AL

Payrate: $39 - $40 - 1st shift

Be the Voice Behind the Innovation

PDS Tech Commercial is seeking a contract Aerospace Customer Support Engineer to join our Engineering team in Mobile, AL. In this critical role, you’ll bridge the gap between cutting‑edge aircraft engineering and real‑world airline operations. By supporting Service Bulletin (SB) implementation and collaborating with both internal teams and global customers, you’ll ensure aircraft remain airworthy while driving value and performance for some of the world's top carriers.

• Develop a deep understanding of Service Bulletins across all aircraft programs
• Act as a liaison between customers, engineering teams, and departments in the U.S. and Europe
• Analyze and prioritize airline feedback to guide technical decision‑making
• Support internal and external projects focused on SB process improvement
• Participate in regular meetings with international counterparts to review SB progress and resolve issues
• Gather and consolidate stakeholder input to facilitate data‑driven implementation decisions
• Track and report key performance metrics to measure support effectiveness
• Capture and share customer feedback to fuel continuous improvement in Customer Services
• Present technical solutions and insights to various stakeholders, including leadership and airline representatives

Required:

• Bachelor's Degree in Mechanical, Aerospace, Electrical, or Civil Engineering
• 0-3 years of relevant experience in an engineering role
• U.S. Person status (citizen, permanent resident, or ITAR‑compliant authorization)
• Proficiency with Google Suite
• Strong written and verbal communication skills in English
• Professional demeanor and ability to interact with customers and internal teams
• Willingness to travel (up to 5%) both domestically and internationally
• Technical knowledge of the Service Bulletin process
• Comfortable working in a hybrid environment (60% onsite, 40% remote)

Preferred:

• Master's Degree in Engineering or related field
• Previous experience in customer service within aviation (Airline, MRO, Maintenance)
• Familiarity with aircraft programs such as A350, A380, LR, SA, or WB
• Data analysis capabilities and proficiency in reporting tools

$39.00 to $40.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance