Guest Services Manager | Full-Time | Saenger Theatre

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Guest Services Manager reports directly to the Theatre Director. The Guest Services Manager is responsible for assisting with the planning and execution of the Saenger Theatre’s events, including but not limited to coordinating various aspects of event staffing. This position is on-site at the Saegner Theatre. Standard business hours apply, with flexibility required to support events, including mornings, evenings, and weekends as needed.

Must maintain regular attendance and a professional presence.

This role pays an annual salary of $45,000-$55,000

• Health, Dental and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 13, 2026.

The Saenger Theater seats 1,900 patrons and hosts over 70,000 guests annually. It is the home of the Mobile Symphony Orchestra and has hosted national acts such as The Avett Brothers, Willie Nelson, Chicago, The Black Jacket Symphony, Vince Gill, Bob Dylan, and more.

• Take ownership of assigned events at the Saenger Theatre, including event preparation, staffing, coordination with tour and client personnel, staff briefings, and communication with relevant stakeholders.
• Manage Front of House (FOH) operations, including guest services, nonprofit program activities, and other patron-facing functions.
• Serve as Manager on Duty for assigned events, including non-ticketed events, smaller concerts, Mobile Symphony programs and performances, and other events as assigned.
• Manage the scheduling of part-time event staff for day-to-day operations, performances, and special events, continuously adjusting staffing levels based on event needs, building activity, and cost efficiency.
• Coordinate staff check-ins, call-offs, pre-event briefings, and post-event meetings to ensure employees are prepared and operational needs are addressed.
• Effectively lead, direct, and work alongside part-time staff with the goal of providing a safe, welcoming, and exceptional experience for guests, clients, and performers.
• Assist with employee engagement and recognition efforts and identify opportunities to keep part-time staff connected, informed, and engaged.
• Serve as the primary liaison with contracted security personnel and security vendor management to ensure security operations are carried out professionally and in accordance with facility expectations.
• Plan, organize, and direct personnel and activities necessary to maintain a safe, secure, and efficient environment during events and facility operations.
• Establish and maintain effective working relationships with contracted security, law enforcement, fire, EMS, crowd management personnel, and other public safety partners.
• Work with event management and other stakeholders to ensure applicable laws, codes, ordinances, policies, procedures, safety requirements, risk-management practices, and emergency procedures are followed.
• Communicate and disseminate event-related information to appropriate departments, vendors, contractors, and other stakeholders to ensure adequate staffing, operational readiness, and overall event…