Teller-Floating

Overview

Teller-Floating role at Renasant Bank
. The position requires processing transactions, assisting customers, and recognizing and referring sales opportunities to appropriate bank representatives and/or lines of business, while complying with bank policies and procedures. The role emphasizes accuracy, risk mitigation, and delivering an exceptional customer experience. This role serves as a primary point of contact in the branch and supports the Sales and Service vision by providing excellent customer service and accurate completion of transactions.

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize and identify customer needs during transactions and refer customers to appropriate platforms for needs-based conversations.
• Execute Renasant Bank service standards in every customer and teammate interaction.
• Understand and address customer issues and concerns, either resolving or referring to a branch teammate who can help.
• Maintain service knowledge standards in alignment with related regulations, policies, and procedures.
• Perform daily operations including balancing, supplies ordering, balancing the ATM and vault, and branch capture procedures.
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
• Stay up-to-date on regulations, policies, and procedures related to Teller and branch operations.
• Assist the Head Teller with additional operational procedures as necessary, including quarterly branch assessments.
• May assist with coaching and mentoring, and serve as a role model in all areas of operations for teller teammates.
• Perform other related duties as assigned.

• High school diploma or equivalent required
• 1 year teller experience and/or previous cash handling experience preferred
• 6 months of customer service experience preferred
• Ability to communicate with customers and identify opportunities to help with their financial needs by recognizing cues and clues during transactions
• 10-Key skills
• Mathematical skills, including counting cash and coin in a fast-paced environment
• Good interpersonal skills
• Effective written and verbal communication skills
• Knowledge of and ability to learn bank products and solutions
• Ability to travel for training, development opportunities, and between branches as needed

• Minimum of 1 year successful teller experience
• Minimum of 1 year previous back-up Head Teller experience required

The physical demands described are representative of those that must be met to successfully perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties may require standing or sitting, kneeling, stooping, or squatting; using hands or fingers; reaching with hands and arms; talking or hearing; and lifting up to 25 pounds. Specific vision abilities include close vision, peripheral vision, depth perception, and focus.

The bank’s professional working environment requires effective communication, strong interpersonal skills, and confidentiality. Employees may be exposed to high-risk situations (e.g., robbery) and must follow detailed instructions and procedures to safeguard employees, customers, and assets.

The description provided is intended to describe the general content of and requirements for the performance of this job and is not an exhaustive statement of duties, responsibilities, or requirements. Duties may be modified to accommodate disabilities as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

• Equal Opportunity
  
  Employer:
  
  RENASANT BANK is an equal opportunity employer.
• Job type:
  Other
• Industries:
  Banking
• Job function:
  Finance and Sales

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