Patient Account Representative Supervisor - Business Services, University Hospital

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.

USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

This is highly responsible supervisory/clerical position which supervises the daily operation of Patient Business Services. An employee in a position allocated to this classification performs highly responsible supervisory/clerical work which involves supervising lower level staff to include assigning duties, checking work, handling disciplinary issues, signing time sheets, and participating in yearly evaluation process; duties also include researching and resolving inquiries from patients and insurance companies;

monitors the posting of insurance payments and allowances, reconciliation of credit balances, and reviews accounts for necessary action; work is performed under the general supervision of a manager or supervisor and is reviewed through normal balancing procedures and operations; supervises lower level staff to include assigning duties, checking work, handling disciplinary issues, signing time sheets, and participating in yearly performance evaluations;

researches and resolves inquiries from patients and insurance companies; updates information on patient accounts; analyzes patient accounts and posts payments, files insurance claims, and resolves credit balances as required; oversees the processing of insurance claims, tracers, and rebilling of claims; oversees the posting of insurance and patient payments and allowances; monitors insurance payments and allowances for proper reimbursement; oversees the reconciliation of credit balances;

monitors timely follow-up assigned files; evaluates daily operations to reduce impact of collections; assists in the training of staff on collection procedures and third party billing requirements; stays abreast of billing compliance with HCFA, Risk Management, CLIA, and other Federal, State, and University regulations regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

High school diploma or equivalent and five years of hospital and/or medical business office experience, one of which was in a supervisory capacity.

Hospital billing and/or follow-up experience is preferred.