Patient Account Representative Supervisor - Business Services, University Hospital

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms.

We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

This is a highly responsible supervisory/clerical position which supervises the daily operation of Patient Business Services.

Responsibilities include:

• Supervising lower level staff to include assigning duties, checking work, handling disciplinary issues, signing time sheets, and participating in yearly evaluation process
• Researching and resolving inquiries from patients and insurance companies
• Monitoring the posting of insurance payments and allowances, reconciliation of credit balances, and reviewing accounts for necessary action
• Working under the general supervision of a manager or supervisor and is reviewed through balancing procedures and operations
• Updating information on patient accounts; analyzing patient accounts and posting payments, filing insurance claims, and resolving credit balances as required
• Overseeing the processing of insurance claims, tracers, and rebilling of claims; overseeing the posting of insurance and patient payments and allowances
• Monitoring insurance payments and allowances for proper reimbursement; overseeing the reconciliation of credit balances; monitoring timely follow-up on assigned files
• Evaluating daily operations to reduce impact of collections; assisting in the training of staff on collection procedures and third party billing requirements
• Staying abreast of billing compliance with HCFA, Risk Management, CLIA, and other Federal, State, and University regulations
• Maintaining regular and prompt attendance; ability to work defined schedule and overtime as required
• Related duties as required

Employees in regular positions working 20 hours or more per week (0.50 FTE or greater) to qualify for benefits.

High school diploma or equivalent and five years of hospital and/or medical business office experience, one of which was in a supervisory capacity.

Hospital Billing And/or Follow-up Experience Is Preferred.

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.