Surgery Scheduler - Prov PE Surgery-Cardiovascular - Physicians Group

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms.

We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

• Schedules patient's surgery or testing as ordered by the physician
• Schedules office and hospital based medical procedures, for patients with appropriate provider and time/location slot utilizing scheduling codes
• Provides accurate, detailed information to patients regarding surgery preparation, time of patients scheduled arrival, and any other directional information needed
• Takes appropriate action in responding to questions from patients
• Confirms patient's Insurance provider and obtains prior authorizations when urgent
• Ensures patients have proper medical clearance and pre-surgical testing as needed
• Completes pre-procedure phone calls and confirms appointment times with patients via telephone
• Assists other members of the department as needed
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

• High School Diploma or equivalent and 4 years of related experience Required
• Experience in customer service and/or experience in a healthcare setting Preferred
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities

• Excellent communication skills, both verbal and written High Excellent communication skills, both verbal and written High
• Strong organization skills with the ability to prioritize tasks effectively High Strong organization skills with the ability to prioritize tasks effectively High
• Ability to multi-task is essential section High Ability to multi-task is essential section High
• Working knowledge of Microsoft Office (Excel, Word, Outlook) electronic medical records, telephone systems, and fax machines High Working knowledge of Microsoft Office (Excel, Word, Outlook) electronic medical records, telephone systems, and fax machines High
• Ability to anticipate, understand, and manage patient expectations and provide consistent delivery of services High Ability to anticipate, understand, and manage patient expectations and provide consistent delivery of services High
• Ability to manage and multitask communicating with patients/staff/outside clinics High Ability to manage and multitask communicating with patients/staff/outside clinics High
• Acts as a communication link between physicians, patients, and the healthcare team, utilizing high-level customer service skills. High Acts as a communication link between physicians, patients, and the healthcare team, utilizing high-level customer service skills. High

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.