Medical Case Coordinator

Job Description Job Summary

Responsible for providing patient education, coordination, and scheduling for facial plastic surgery procedures while upholding a white glove level of service, ensuring the highest standards of patient care.

• Meets with potential surgery patients and provides surgical quotes and assists patients with proceeding with procedures and treatments.
• Schedule surgeries efficiently, working with office staff, physician, patients, and surgery center and providing appropriate records to surgery center.
• Responds to patient calls promptly; establish a strong relationship and rapport with each patient.
• Routinely follow-up with potential patients as appropriate with the intent of generating additional patient encounters and to encourage patients’ consideration of future services.
• Ability to hear a patient’s concern and appropriately connect it to a practice solution. Answer patients’ questions and ensure quality customer service.
• Conducts effective and informative client consultation to determine goals, educate patients, and set realistic expectations regarding possible results.
• Interacts regularly with patients to ensure service/product satisfaction, responses quickly and appropriately to any concern.
• Assist prospective patients in making comfortable and confident decisions to select surgical treatments and procedures.
• Obtains surgical prior authorizations after insurance company verification as necessary.
• Consistently performs specific assigned daily and general duties; meet deadlines.
• Helps answers phone and make patient appointments.
• Regularly attends and participates in assigned meetings.
• Knows and consistently implements the organization’s mission and all approved policies, protocols, and procedures.
• Regularly supports compliance and accreditation efforts as assigned (e.g. OSHA, HIPAA).
• Consistently demonstrates good use of time and resources.
• Performs other duties that may be assigned from time to time.

• Minimum one year experience in a medical office, Surgical scheduler, or related job.
• Service mentality - 1 to 3 years of prior experience in patient services or customer service (such as a concierge in restaurants, hotels, or retail) is a plus
• Sales experience background preferred.

• High School Education or GED equivalent, CNA, CMA, or completion of a Medical Assisting program is preferred, BLS is required.

• Professionalism is a must.
• A significant level of trust and diplomacy is required, in addition to courtesy, a good attitude and tact.
• Clear communication skills both verbally and written for a wide range of patient ages, and the ability to make an excellent first impression beyond expectations is both critical skills for this role.
• Multitasking and time-management skills with the ability to prioritize tasks.
• Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• Teamwork and openness to support company initiatives

• Highly self-motivated, hardworking, and goal driven team player.
• Willingness to always learn and improve; receive constructive criticism positively.
• Operates with the highest level of ethics, integrity, and confidentiality.
• Empathetic rapport in live conversation
• Infectious enthusiasm
• Passion for aesthetics

• Occasionally lifts or carries items weighing up to 25 pounds.
• Requires full range of body motion.
• Requires standing and walking for extensive periods of time.
• Vision and hearing to normal range.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Rouss Adams Facial Plastic Surgery Clinic. Bonus opportunities!