Call Center Specialist

Job Details

Job Location:

BMH Hill Building - Madison, WV 25130

Position Type:
Full Time

Boone Memorial Health is looking for a friendly, organized, and customer-focused Call Center Specialist to join our team. In this role, you'll be the first point of contact for many of our patients, helping schedule appointments while delivering exceptional customer service.

If you enjoy helping others, thrive in a fast-paced environment, and have strong communication and organizational skills, we'd love to hear from you!

• Answer incoming calls and assist patients with professionalism and compassion.
• Verify insurance information and obtain required authorizations.
• Communicate with providers, clinic staff, and ancillary departments to coordinate patient care.
• Maintain accurate records and ensure patient information is handled confidentially.
• Provide outstanding customer service while managing multiple priorities.

• High school diploma or equivalent required.
• One year of customer service experience, preferably in a healthcare or medical office setting.
• Experience with scheduling, insurance verification, or electronic medical records is preferred.
• Medical terminology knowledge required or must be obtained within six months of hire.
• Strong computer, keyboarding, and organizational skills.
• Excellent communication skills and attention to detail.
• Ability to multitask and remain calm in a busy environment.
• A positive attitude and commitment to providing an exceptional patient experience.

At Boone Memorial Health, our employees make a difference every day. We are committed to providing high-quality, compassionate care to our community while fostering a supportive and team-oriented work environment.

• Competitive pay
• Comprehensive health, dental, and vision insurance
• Retirement plan
• Paid time off
• Employee wellness initiatives
• Professional growth and development opportunities

Boone Memorial Health is an Equal Opportunity Employer.